INTO Suffolk University · 3 hours ago
Assistant Director of Student Financial Services
Boston, Massachusetts
Full-time
Hybrid
Director/ExecutiveINTO Suffolk University is seeking an Assistant Director of Student Financial Services to assist students and parents with financing options and navigating the financial aid application process. The role involves managing student employee hiring and overseeing financial aid awarding for undergraduate students, while also representing the office at various events.
Higher Education
Responsibilities
Serves as the primary HR and SFS contact for student employees and their managers
Responsible for ensuring the posting of jobs on Handshake for awarded student employees
Additionally, creates the job requisitions in the Workday data management system and is responsible for hiring students, ensuring they are completing onboarding, and managing payroll issues
Also provides guidance to student managers on student personnel issues and conflict resolution
Undergraduate student caseload – Responsible for all aspects of awarding financial aid to a portion of the undergraduate student population
Coordinates with various departments the selection of merit employment award and ensures they are placed under the appropriate supervisory organization
Represents the Office of Student Financial Services at various on and off-campus events as needed, including occasional evening and weekend hours
Contributes in the development of materials for these events
Packaging and awarding
Performing verification
Resolves ISIR Comment codes (i.e. C-codes)
Reviews special circumstance and appeal requests
Reviews satisfactory academic progress appeals (SAP)
Working reports
Responds to student inquiries via email
Follows up with students and families to complete their financial aid file
Other tasks assigned by manager
Serve as representative for Student Financial Services office at new student orientation and prospective student events
Coordinate presentations and provide coverage when needed
Coordinate with Ram Center and Student accounts colleagues to service inquiries
Qualification
Required
Knowledge of student Financial Aid processes and procedures
Knowledge of State and Federal Financial Aid programs, regulations and guidelines
Skill in the operation of computers and job-related software programs
Skill in interpersonal relations and effectively communicating with internal and external customers
Preferred
Requires a bachelor's degree
Requires prior experience in a college/university financial aid office
Excellent written and oral communication skills necessary
Proficiency with Microsoft Word and Excel
Excellent analytical, organizational, problem solving and communication skills
Excellent customer service skills
Ability to work under continual deadlines requiring great attention to detail while managing competing responsibilities
Candidates should have attention to detail, public speaking ability, and desire to work in a fast-paced customer service setting
The successful candidate will have demonstrated experience working with diverse populations and a strong commitment to help developing and implementing the University's Diversity, Equity and Inclusion policies and goals
Company
INTO Suffolk University
INTO Suffolk University provides an outstanding student experience for thousands of international students each year.
Founded in 1906
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase