VC3 · 2 hours ago
Onsite Systems Engineer I
NC
Full-time
Onsite
Entry Level
2+ years expVC3 is a company that provides Managed IT Services, Private Cloud Services, and more to municipalities and organizations across the United States and Canada. The Onsite Systems Engineer I is responsible for providing onsite technical assistance and support to clients, troubleshooting issues, and implementing solutions within a moderate scope of support.
Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting
Responsibilities
Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
Operate from a client location 100% of the time
Serve as primary contact for all end user issues at assigned client; from passwords resets, application and hardware break-fixes, to procuring standard and specific hardware requirements
Respond to, document, and prioritize walk in requests from users at assigned client
Receive & respond to escalated service requests, incidents and change requests from other VC3 team members in a timely manner
Troubleshoot and resolve issues with:
Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
General network connectivity including ISP
Common networking technologies such as DHCP and DNS
Wireless network performance and accessibility
Remote access technologies including VPN, RDS, and Citrix
Operating systems on servers, desktops, and laptops
End user iOS and Android mobile devices
Common peripherals such as printers
Complete technical administrative tasks such as:
Virus/malware removal
Add/remove/change virtual server resources
AD/365/application password resets
Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software
Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
Additional duties as assigned
Qualification
Required
2+ years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3
Good problem solving and decision-making skills; ability to understand and analyze complex issues
Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
At least 2 years' experience managing & working with the following technologies: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS
Microsoft 365 or Azure certifications highly desired
Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
Complete technical administrative tasks such as: Virus/malware removal, Add/remove/change virtual server resources, AD/365/application password resets
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software
Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools
Troubleshoot and resolve issues with: Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office, General network connectivity including ISP, Common networking technologies such as DHCP and DNS, Wireless network performance and accessibility, Remote access technologies including VPN, RDS, and Citrix, Operating systems on servers, desktops, and laptops, End user iOS and Android mobile devices, Common peripherals such as printers
Receive & respond to escalated service requests, incidents and change requests from other VC3 team members in a timely manner
Respond to, document, and prioritize walk in requests from users at assigned client
Serve as primary contact for all end user issues at assigned client; from passwords resets, application and hardware break-fixes, to procuring standard and specific hardware requirements
Operate from a client location 100% of the time
Understand and follow 'The VC3 Way'. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
Preferred
Microsoft 365 or Azure certifications highly desired
Go Beyond – you take that extra step to create moments that are unexpected but appreciated
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success
Benefits
Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Company
VC3
VC3 is a managed service provider that serves governments, financial services institutions, and commercial firms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-07-01Debt Financing
2021-03-12Acquired
2016-02-17Series Unknown
Leadership Team
Sandy Reeser
Chief Executive Officer
Recent News
Company data provided by crunchbase