Liberty Bank - CT · 14 hours ago
Branch Operations Supervisor
Clinton, CT
Full-time
Onsite
Mid LevelLiberty Bank is committed to fostering Diversity, Equity, and Inclusion throughout its operations. As a Branch Operations Supervisor, you will ensure exceptional customer experiences while leading and motivating the team to meet operational and sales goals, all while adhering to bank policies and compliance standards.
BankingFinancial Services
Responsibilities
Engage with customers and employees to create a positive customer experience and team environment. Responsible for exceeding customer service standards and ensuring branch operations are in accordance with the bank policies and procedures
Model and ensure a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources
Meet and exceed individual referral goals
Accurately and efficiently perform a range of customer service transactions
Proactively engage in opportunities to learn new and existing products and services
Actively participate in sales meetings and offer creative and innovative ideas
Protect the interest of the bank and minimize loss through adherence to security measures and other policies and procedures
Filter every decision, when necessary, through sound judgement and decision making
Address customer questions and concerns while referring to appropriate internal resources for resolution, if necessary
Identify fraudulent activity to prevent potential losses to the Bank
Maintain and balance a cash drawer
Process and settle ATM and/or Vault
Ensure workstation is organized and maintained to satisfy Liberty Bank standards
Mentor and coach teller staff
Provide oversight and identify risks on operational activities. Ensure compliance with State and Federal Regulations
Perform other duties and tasks as requested
Actively promotes Liberty Bank within the community and maintains the highest level of customer and employee confidentiality
Qualification
Required
Two-year college degree or equivalent work experience
Availability to work weekends and/or extended hours as required to run the business
Successful record of coaching and mentoring employees and a team to achieve desired results
Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience
Demonstrate strong verbal and written communication skills
Exhibits positive attitude
Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications
Ability to effectively ask questions and identify needs to enhance the customer relationship
Attention to detail and the ability to interpret a variety of instructions furnished in written and oral forms
Company
Liberty Bank - CT
Established in 1825, Liberty Bank has over $8.0 billion in assets and more than 50 banking offices across Connecticut and Massachusetts.
Founded in 1825
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Glidden
President & CEO
Paul S Young
Chief Financial Officer
Recent News
Hartford Business Journal
2025-07-13
2025-07-07
Company data provided by crunchbase