Optum · 9 hours ago
Practice Performance Specialist,
Seattle, WA
Full-time
Onsite
Entry Level
$20.38/hr - $36.44/hr
2+ years expOptum is dedicated to improving the flow of health data and information to create a more connected system. The Practice Performance Specialist will perform various responsibilities including data collection, collaboration with staff to support health screenings, and interaction with members to ensure quality care.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Perform data collection, data entry, quality monitoring, image uploads, and chart collection activities
Track appointments and document information accurately and completely in all supported systems in a timely manner
Collaborate with leadership, practice administrative, and clinical staff to develop strategies that support the practice and ensure members receive recommended preventative health screenings and HEDIS gaps in care are addressed
Interact with UHC members via telephone to support appropriate levels of care, including outbound calls to schedule appointments, close gaps in care, or assist with chart collection
Maintain confidentiality and comply with HIPAA requirements
Manage time effectively to meet productivity goals
Locate medical screening results/documentation to support quality measure closure-note: no evaluation or interpretation of clinical data is required
Work independently in a virtual setting, applying problem-solving, professional judgment, and critical thinking to resolve issues
Qualification
Required
High School Diploma / GED
Must have valid drivers license and proof of insurance
Must be 18 years or older
2+ years of telephonic customer service experience
1+ years of healthcare experience, including member outreach and directing members to the appropriate level of care
1 + years of experience using Microsoft Word and Outlook
Proficiency in navigating, filtering, and analyzing reports in Microsoft Excel
Reside within a commutable distance of Seattle, WA
Ability to travel up to 25% of the time throughout the state of Washington
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime
Preferred
Healthcare customer service experience
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
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