Children's Hospital of Philadelphia · 18 hours ago
Office Coordinator II - Outpatient Access
Philadelphia, PA
Full-time
Onsite
Mid Level
$22.61/hr - $28.26/hr
3+ years expChildren’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. The Office Coordinator II role provides advanced administrative and secretarial support, coordinating complex schedules and ensuring efficient outpatient clinic operations.
Child CareHealth CareHospitalMedicalNon Profit
Responsibilities
Serves as the in-person check-out scheduling coordinator, with a primary focus on fellows’ clinic follow-up appointments
Acts as the primary point of contact for fellows regarding outpatient clinic scheduling and related coordination
Manages and maintains fellows’ clinic schedules, ensuring accuracy, appropriateness, and feasibility
Proactively reviews attending provider schedules and follows up to resolve discrepancies or scheduling errors as needed
Functions as the on-site resource for clinic schedulers requiring assistance with fellows’ clinic scheduling
Contacts families requiring follow-up appointments who did not complete scheduling at check-out, utilizing the Epic Follow-Up Work Queue generated from After Visit Summary (AVS) follow-up instructions
Perform advanced administrative and patient support functions, including call triage, complex scheduling, check-out coordination, documentation, and responding to stakeholder inquiries in accordance with established procedures
Manage records, systems, and administrative processes, including charts, correspondence, reporting, record-keeping methods, and ongoing maintenance of departmental workflows
Provide comprehensive administrative support for departmental operations, including meetings, calendars, interviews, presentations, supply management, new hire onboarding support, and timekeeping, with flexibility to support additional projects as needed
Qualification
Required
High School Diploma / GED Required
At least three (3) years of administrative experience in office and clinical setting Required
Intermediate knowledge of administrative and office management processes, procedures, principles and best practices
Basic knowledge of medical terminology and protocols
Basic knowledge HIPAA regulations
Intermediate proficiency with electronic medical record software (EPIC)
Intermediate proficiency with word processing software (Microsoft Word)
Intermediate proficiency with spreadsheet software (Microsoft Excel)
Basic proficiency with presentation software (Microsoft PowerPoint)
Excellent verbal and written communications skills
Excellent customer service skills
Excellent interpersonal skills
Excellent organizational skills
Strong time management skills
Solid conflict resolution skills
Ability to maintain confidentiality and professionalism
Ability to work independently with minimal supervision
Ability to collaborate with stakeholders at all levels
Company
Children's Hospital of Philadelphia
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.
10001+ employees
H1B Sponsorship
Children's Hospital of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (175)
2024 (170)
2023 (140)
2022 (115)
2021 (70)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$33.35MKey Investors
UnitedHealthcare Community PlanNational Cancer InstituteBill & Melinda Gates Foundation
2025-12-10Grant· $1.7M
2025-09-29Grant· $1M
2025-06-18Grant· $1M
Leadership Team
Ron Keren
Senior Vice President and Chief Medical Officer
Adam Resnick
Director of the Center for Data Driven Discovery in Biomedicine (D3b)
Recent News
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