CoastHills Credit Union · 20 hours ago
MLO Supervisor
Santa Maria, CA, US
Full-time
Onsite
Mid, Senior Level
$69K/yr - $73K/yr
2+ years expCoastHills Credit Union is seeking an MLO Supervisor to oversee the daily operations of Mortgage Loan Officers. The role involves coaching employees, resolving member issues, and ensuring departmental goals are met while maintaining a positive image of the Credit Union.
BankingFinancial ServicesMobile Payments
Responsibilities
Under the direction of the VP Consumer Loans, plans, manages, directs, organizes, and controls the operational activities and employees of the department, including cross-selling, member service, and departmental collaboration
Compiles and analyzes real estate loan reports and makes recommendations to VP Consumer Loans
Collects, examines, and evaluates member financial and personal data to counsel and recommend appropriate residential lending products
Regularly attends and participates in in-house training
Facilitates and assists members with the residential lending application process, manages member expectations and establishes valuable member trust relationships resulting in repeat business and loan referrals
Keeps abreast of legislation and regulations pertaining to real estate loans
Researches and resolves complex member concerns, transactions, and errors
Ensures that employee training and development is being utilized effectively to achieve performance expectations of Real Estate Lending department
Responsible for achieving department sales goals as established by VP Consumer Loans and AVP Real Estate
Establishes and monitors employee sales and production goals
Monitors and observes employee performance, including technical accuracy, sales and service efforts, and adherence to policies and procedures
Monitors service standard results daily, weekly, and monthly. Reviews employee activities and works with VP Consumer Loans to formulate recommendations for improvement
Provides leadership and professional development of Mortgage Loan Officers to ensure optimal member service. Encourages teamwork
Works with Credit Union partners and vendors to ensure expenses are in accordance with budget under direction of VP Consumer Loans
Supports the VP Consumer Loans by ensuring business objectives are attained and member service delivery is professional and efficient
Participates in project implementation, including leading and participating in business priority projects
Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws
Prepares branch schedule for assigned employees for a variety of work shifts, ensuring that breaks and meals are scheduled to provide enough employee coverage and in compliance with federal and state wage and hour laws and regulations
Supervisory duties include, but are not limited to, employee selection, training, coaching and discipline. Verifies employee time records and employee performance. Motivates, coaches, and evaluates assigned employees’ performance
Qualification
Required
High School diploma or an equivalent combination of education and experience
Two or more years of increasingly responsible operational experience in a supervisory role within a financial institution
Develops and encourages cooperation and teamwork among employees
Possesses skills in directing, coaching, motivating, delegating, evaluating, and counseling assigned employees
Knowledge and experience in promoting teamwork and eliminating barriers to effectively working within the Department and across the Credit Union organizational structure
Performs duties accurately and efficiently, even with frequent interruptions
Operates a variety of office equipment and machines
Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging
Ability to work a variety of hours, including evenings and weekends
Company
CoastHills Credit Union
CoastHills Credit Union is a mobile banking and financial services company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
Paul Cook, MBA
President / CEO
Robert Goebel
SVP Chief Lending Officer
Recent News
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