Heatcraft Worldwide Refrigeration · 21 hours ago
Inside RTU Technical Support
US-TX-Richardson
Full-time
Onsite
Mid, Senior Level
$66K/yr - $86K/yr
5+ years expHeatcraft Worldwide Refrigeration, a part of Lennox, is seeking an Inside RTU Technical Support consultant to provide technical assistance to dealers and field sales personnel. The role involves troubleshooting HVAC/R equipment issues, providing technical documentation, and identifying process improvements.
Manufacturing
Responsibilities
Provide troubleshooting and installation assistance for HVAC/R equipment
Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution
Provide technical documentation to contractors, engineers, and other personnel
Guide callers to the appropriate field personnel if first-hand attention is required
Document call information in the call-tracking database in case additional follow-up is required
Identify and help implement process improvements
Qualification
Required
High school diploma or equivalent experience required
At least 2 years of related technical consulting experience
Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment
Strong knowledge and experience in the installation and service of HVAC/R equipment
Excellent verbal and written communication skills
Strong customer service skills
Strong analytical and troubleshooting skills
Ability to handle and prioritize multiple technical requests
Proficient in Microsoft Office Suite
Preferred
Experience with SAP preferred
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
12 days paid time off
2 paid well-being days
1 paid volunteer day
12 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase