Franklin & Marshall College · 11 hours ago
CRM Manager
Lancaster, PA
Full-time
Hybrid
Mid Level
$48K/yr - $56K/yr
4+ years expFranklin & Marshall College is a residential college dedicated to excellence in undergraduate liberal arts education. They are seeking a CRM Manager to oversee the enrollment CRM and collaborate with internal stakeholders to enhance strategic enrollment goals through effective technology use.
Higher Education
Responsibilities
Serve as the point person for all aspects of management of the CRM, including maintenance, development, cycle prep, portals, rules, forms, source formats, and other core functionality
Maintain data integrations/feeds and data integrity between Slate and internal and external systems such as external vendors and F&M's SIS by providing expertise and general guidance. Serve as a technical expert on the building and troubleshooting of these integrations
Collaborate with the Enrollment Communications & Marketing Manager and the Director of Enrollment Analytics to provide technical support to in-house marketing capabilities via Deliver, in order to further both enrollment communications capacity and enrollment analytics functions within Slate
Serve as the primary liaison to enrollment management systems end users, assisting in the development of end-user processes, serving as the bridge between the technical and the functional within Slate, and planning and overseeing end-user training
Develop best practices and regular innovation to ensure Slate at F&M is constantly evolving to best service the needs of the division and the students it recruits
Ensures Slate support for events of all modalities for the Admission Visit Experience team
All other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent combination of experience and training
4 or more years of experience in higher education enrollment management or related experience
Proficiency with CRM
Proficiency using software applications including databases, spreadsheets and word processing
Excellent oral, written, interpersonal communication skills
Proficiency in Google Suite Products (Docs, Gmail, Sheets, Slides, Drive)
Evidence of a commitment to community and belonging
Successful interview
Successful completion of background checks
Preferred
Experience with Technolutions Slate
Experience teaching, training, or supporting non-technical people in their use of technology resources
Benefits
Health coverage
Dental
Vision
Generous retirement savings plan contributions
Education benefits for employees, spouses and dependent children
Access to all College facilities including dining venues to suit all tastes
Recreation and fitness facilities
Libraries
Access to College performances, lectures, and events
Company
Franklin & Marshall College
Located in historic Lancaster, Pa., Franklin & Marshall is a residential undergraduate liberal arts college.
201-500 employees
H1B Sponsorship
Franklin & Marshall College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase