ConsultNet Technology Services and Solutions · 7 hours ago
Manager of IT Application Support
Draper, UT
Full-time
Onsite
Mid, Senior Level
$63/hr - $67/hr
5+ years expConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. The Manager of IT Application Support leads a team responsible for the stability, availability, and continuous improvement of enterprise applications, managing day-to-day support operations and ensuring reliable application performance.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Lead and develop the Application Support team, including performance management and coaching
Own incident, problem, and change management for critical applications, including escalations
Ensure SLA adherence and timely resolution of application issues
Drive root cause analysis and corrective actions for high-impact incidents
Maintain application documentation and knowledge base content within service management tools
Collaborate with business partners, vendors, and IT teams to align support with organizational priorities
Monitor support metrics and implement process improvements and automation initiatives
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
5+ years of experience in IT application support environments
2+ years of experience in a leadership or supervisory role
Experience supporting enterprise applications, databases, and integrations
Strong understanding of IT service management practices; ITIL experience preferred
Proficiency with service management and ticketing platforms (e.g., ServiceNow, Jira)
Knowledge of application lifecycle management and systems support frameworks
Familiarity with cloud-hosted applications and SaaS platforms
Experience managing vendor relationships and third-party support providers
Preferred
Experience driving operational metrics and service performance reporting
Background in automation or scripting to enhance support efficiency
Familiarity with monitoring and application performance tools
Experience supporting large-scale, mission-critical platforms
Strong communication skills with the ability to engage technical and non-technical stakeholders
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
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