Kilpatrick Townsend & Stockton LLP · 1 hour ago
IT Service Desk Analyst
Atlanta, Georgia, United States
Full-time
Hybrid
Entry, Mid Level
$35.58/hr - $53.43/hr
2+ years expKilpatrick Townsend & Stockton LLP is a large international law firm seeking a Service Desk Analyst for their IT Department, working remotely. This role involves providing 24/7 first level firm-wide support for customers with technology problems, ensuring high levels of service to both internal and external clients.
Law Practice
Responsibilities
Track user support calls and responses in the Firm’s ticket tracking software
Supplement DTS roles and responsibilities as required
Utilize all available technical resources and current support policies to provide accurate solutions and ensure customer satisfaction
Perform defined functions related to Service Desk support
Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to service desk customers
Utilize, update, and maintain knowledge base
Be aware of and follow all firm policies
Maintain a high degree of proficiency with the Firm’s core applications
Attend training offered within the group and as required by supervisor
Participate in firm/team projects as required
Assist supervisor, designated supervisor or team members as requested in all duties not outlined above
Qualification
Required
2-year degree in a computer related major, or equivalent work experience that demonstrates the ability to perform the responsibilities of the position required
Minimum of 2 years of experience in the use of microcomputers, preferably in a legal environment
Self-motivated with excellent time management skills; strong ability to multi-task and sense of urgency
Knowledge and experience with applications and technologies utilized in the legal environment
Must be a good planner who is very detail-oriented and have the ability to organize and prioritize
Must possess excellent communication skills
Ability to communicate effectively via vocal, printed, and electronic medium
Ability to work in a dynamic environment
Ability to handle difficult or sensitive situations
Should be action and results oriented
Ability to interface effectively with Attorneys, Professional Staff, Clients, and Vendors
Ability to learn new skills and technology quickly
Works well with others
Encourages others to build strong working relationships
Adaptable to a fast paced, ever-changing innovative environment and represents themselves to the collective community with a professional demeanor
Respectful to other individuals working directly or indirectly with them
Ability to seek and accept feedback and act on it to improve self. Embraces change as an opportunity for improvement
Strong work ethic, flexible, dependable, and positive can-do attitude
Ability to focus and deliver tangible results, diligent in achieving associated objectives
Appropriate work area that supports the use of standard office equipment (computer, dual monitors, keyboard & mouse)
Reliable internet and phone connectivity
A private, quiet workspace for confidentiality
Preferred
4-year degree preferred in relevant field
HDI-SCA- Help Desk Institute Support Center Analyst preferred
MOS (Microsoft Office Specialist) Microsoft Office Word Expert (2016), Microsoft Outlook Expert (2016) preferred
Benefits
Multi-faceted health benefit package including medical, dental, and vision
Life insurance
Short term disability plans
Retirement plans
Holidays
Paid time off
Hybrid work schedules combining in office work days as well as remote work days
Company
Kilpatrick Townsend & Stockton LLP
Kilpatrick is trusted counsel to the world’s most innovative companies.
1001-5000 employees
H1B Sponsorship
Kilpatrick Townsend & Stockton LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Henry Walker
Chair and Chief Executive Officer
Jessie Gill
Executive Director / Chief of Staff to Chairman & CEO and Firm Managing Partner
Recent News
2024-04-25
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