Tential Solutions · 6 hours ago
Customer Service Representative
Malvern, PA
Contract
Hybrid
Entry Level
1+ years expTential Solutions is seeking a Customer Service Representative to join their team. The role involves handling customer service and support calls, documenting interactions, and providing resolutions to customer inquiries.
Human ResourcesInformation Technology
Responsibilities
Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level
Document records of customer interactions, transactions, and inquiries
Provide resolution to any complaints and escalate, as necessary
Refer unresolved customer issues to designated departments for further investigation
Enter new customers in multiple software systems using submitted account paperwork
Enter consumer refunds in a timely and accurate fashion
Enter and track customer hardware service requests (RMA’s)
Qualification
Required
You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
You can work in a fast-paced environment where multitasking and organization skills are required
You pay attention to detail and have strong problem solving and decision-making skills
You are a team player who is self-motivated, has a sense of urgency, and looks for process improvement
You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
You have strong interpersonal, and communication skills
You have an interest in working with a hybrid model both on site and remote
Preferred
Minimum of 1 year of experience in customer service in a high volume, fast-paced environment
Benefits
Long-term opportunity with a great chance of being hired permanently
Incredible company culture with great growth opportunities
Non-sales
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
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