Johnson County Community College · 14 hours ago
Supervisor, Testing Operations
Overland Park, KS
Full-time
Onsite
Entry, Mid Level
$23.16/hr - $29.97/hr
2+ years expJohnson County Community College is dedicated to transforming lives and strengthening communities through learning. They are seeking a Supervisor for Testing Operations to oversee the day-to-day operations, including exam proctoring and management of the testing system, while ensuring compliance and efficiency in testing services.
Higher Education
Responsibilities
Supervise the day-to-day operations of the testing operations employees, including hire/fire, train, set goals, evaluate performance, and share continual feedback regarding growth and accomplishments
Perform a continual review of operations, processes, and procedures to constantly improve efficiency, support student success, and increase stakeholder satisfaction
Oversee the Testing Management System, including establish the procedures to schedule appointments, provide system communications, handle exam submissions and retrieval of exams, and archive testing data within the system each semester
Review, analyze, and assess testing data trends to better allocate resources and develop program modifications, update processes and procedures, and communicate the changes to appropriate stakeholders
Monitor and regulate traffic flow within the testing appointment scheduling system by effectively and strategically scheduling staff to increase efficiency and stakeholder satisfaction
Ensure all areas within Testing and Assessment Services are fully operational and accessible to stakeholders during hours of operation, and reallocate staff resources during absences, shortages, or peak testing times to maintain service excellence
Oversee and ensure compliance is maintained and staff abide by all policies, standards, and regulations set forth by federal/state mandates, JCCC, academic departments, external academic institutions, testing companies, and Testing and Assessment Services
Manage customer relations and communications between testing staff and stakeholders to create overall understanding, satisfaction, and problem resolution
Other duties as assigned
Qualification
Required
Bachelor's degree
Banner user experience
Knowledge of enrollment processes
Two years of testing or assessment experience
Two years of supervisory experience in higher education
Experience managing department schedules and related logistics
Experience conducting computer-based testing
Strong communication skills (writing, speaking, and non-verbal)
Flexibility and ability to rapidly respond to changes
Ability to work independently and with a team
Ability to remain calm in stressful situations
Proficient with Microsoft Office applications
Ability to lead and coach team members
Ability to communicate and engage with a diverse population of students
Ability to problem-solve and make decisions based on sound judgment
Attention to detail and ability to multi-task despite frequent interruptions
Benefits
Health insurance with some employer paid options.
Life insurance & AD&D (employer provided)
Retirement plans (403(b), 457(b), and KPERS)
Employer paid 8% contribution into a 403(b) no match required
Paid time off (vacation, sick, personal, and floating holidays)
14 days of paid holidays
Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
Tuition reimbursement / assistance for non‑JCCC courses for employee
Free access to the Gym on campus for all employees and dependents
Discount to the Hiersteiner Child Development Center
Snow days
Professional development funding and training opportunities
Mentorship program
Recognition and awards programs
Employee wellness programs
Company
Johnson County Community College
With 44,000 students enrolled in credit and continuing education classes each semester, Johnson County Community College is the largest institution of undergraduate education in the state of Kansas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Rulo
Director - Business Development & Strategic Partnerships
Jeff Davis
INSTRUCTOR
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