Horizon Point Marketing · 10 hours ago
Customer Service Specialist
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelHorizon Point Marketing is seeking a dedicated and dynamic Customer Service Specialist to join their team. In this role, you will serve as the first point of contact for customers, providing exceptional service and support to ensure their satisfaction in a fast-paced environment.
Marketing & Advertising
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer complaints by identifying problems and implementing appropriate solutions
Process orders and manage returns and exchanges efficiently to provide customer satisfaction
Maintain detailed and accurate records of customer interactions and transactions
Collaborate with other departments to address customer needs and enhance overall service delivery
Provide product information and support to help customers make informed decisions
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role or similar position
Excellent verbal and written communication skills with a strong focus on customer satisfaction
Ability to handle stressful situations and difficult customers with composure
Strong problem-solving skills and a proactive attitude towards resolving issues
Preferred
Further education in business or communications is a plus
Familiarity with customer service software, databases, and tools is advantageous
Company
Horizon Point Marketing
At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase