City National Bank · 1 hour ago
Lobby Security Concierge
US-FL-Miami
Full-time
Onsite
Entry Level
1+ years expCity National Bank is seeking a Lobby Security Concierge to support the safety and operational flow of their lobby. The role involves serving as the first point of contact for visitors, ensuring a welcoming environment, and managing visitor access and security procedures.
BankingFinanceFinancial Services
Responsibilities
Serve as the primary point of contact for all visitors by processing check‑ins, verifying and validating credentials, issuing temporary and visitor badges, coordinating with employee hosts, logging visitors, and ensuring their arrival to the appropriate departments, while maintaining professionalism, confidentiality, and a welcoming, customer‑focused lobby presence
Oversee day‑to‑day lobby flow by monitoring visitor queues, facilitating package deliveries, maintaining an orderly and professional environment, and promptly notifying CNB’s SOC or building security of any safety, facility, or behavioral concerns
Support administrative components of CNB’s access‑management program, including preparing new‑hire badges, assisting with visitor logs, coordinating temporary access requests, and documenting lobby‑related service issues through CNB’s ticketing systems
Monitors security‑camera activity in the lobby and Banking Centers through the Bank’s camera network, including reviewing Banking Center ticket requests for footage
Performs administrative tasks related to the branch alarm system, including processing alarm notices, additions, changes, and removals
Performs site visits to Banking Centers and facilities to conduct routine security assessments (doors, vaults, alarms, cameras, etc.)
Performs building‑access tasks, including programming and issuing access badges to authorized and verified visitors
Supports the Bank’s access‑management system by ensuring timely issuance of new‑hire security access badges and new‑hire employee IDs in advance of their first day, following strict standards for role‑based access and timely decommissioning during separations
Maintains a clean, organized, and welcoming lobby environment
Coordinates with Departments to direct visitors to appropriate personnel
Keeps a detailed digital log of visitor activities in systems of record for security review and escalation as per procedures
Operates the camera system for ID creation as needed
Immediately notifies SOC or building security of safety concerns in accordance with procedures
Follows periodic schedules to review cameras and other security equipment
Delivers exceptional client service while maintaining a vigilant and professional demeanor
Supports special events or meetings in the lobby with enhanced security measures as needed
Reports maintenance or safety issues that could impact security to the appropriate department using the ticketing system
Alerts SOC or building security when anomalies are noticed
Assists with access‑badge requests, deliveries, and parking permits by verifying identities and authorization
Supports lobby project work as assigned
Escalates issues administratively to the Security Manager or Chief Security Officer
Supports successful security‑access audits through timely and appropriate recordkeeping within the access‑management program
Uses the Verkada security‑system platform proficiently and on a daily basis to perform required camera monitoring, footage retrieval, and related security‑record documentation in accordance with established procedures
Cross‑trains and provides backup support for Security Analyst reporting tasks and related processes, and adheres to daily schedules to ensure continuous lobby coverage with no overlap or gaps during breaks, PTO, or shift transitions
This role requires availability and flexibility to meet schedule requirements that may fluctuate between the hours of 7:00 a.m. and 7:00 p.m., with little to no notice
Qualification
Required
Minimum 1 year experience performing lobby‑based customer service and front‑desk operations, including greeting and directing visitors, managing visitor check‑in, validating identification, and issuing badges, IDs, or access credentials to visitors and employees
Minimum 1 year of Recent (within the last two years) hands‑on experience working with an access management system, including provisioning and deprovisioning access for employees and visitors, ensuring access is limited to approved areas and processed in a timely, audited manner
Minimum 1 year experience using or administering VERKADA or a similar access management system within the last two years
Minimum 1 year experience applying role‑defined access standards and maintaining strict, timely processing within an audited framework; three (3) years of experience is preferred
Minimum 1 year experience supporting building security functions such as monitoring camera footage, addressing branch alarm cases, and assisting with security‑system monitoring (e.g., cameras, alarms, badge systems)
Minimum 1 year prior experience in equipment inspection and reporting considered highly desirable
Commitment to maintaining reliable and consistent availability, including reporting as scheduled, adapting to changing work schedules, and supporting operational coverage needs in a timely and dependable manner
Ability to conduct on‑site inspections at assigned branch locations, including evaluating locks, vaults, cameras, and branch alarm systems, and applying knowledge of physical security components to identify issues or irregularities
Knowledge of maintaining records, databases, and spreadsheets used for security‑system documentation and tracking (Verkada preferred)
Ability to exercise sound judgment and follow established procedures when addressing situations, including knowing when and how to obtain assistance
Ability to maintain excellent attendance, punctuality, alertness, and professional conduct at all times
Strong customer‑service and communication skills, including the ability to clearly convey information and listen effectively
Ability to maintain clear, two‑way communication when addressing situations while remaining courteous and professional
Ability to consistently conduct oneself in a calm, professional, and dignified manner that reflects positively on the Bank
Ability to accommodate flexible scheduling needs, including weekends and holidays when required
Ability to sit or stand in a lobby setting for prolonged periods
Ability to lift up to 25 pounds for packages, mail, or other items as needed
Ability to hold a valid driver's license and follow assigned schedules to visit and inspect Banking Centers as assigned
High School Diploma or GED equivalent or an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree
Preferred
three (3) years of experience is preferred
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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