UTMB Faculty Group Practice · 4 hours ago
Outpatient Procedural Coordinator - RCO Financial Clearance
Galveston, Texas, United States
Full-time
Onsite
Mid Level
3+ years expUTMB Health is seeking an Outpatient Procedural Coordinator to facilitate access to procedural services for patients. The role involves coordinating financial arrangements, scheduling appointments, and serving as a liaison between patients and healthcare teams regarding access and financial issues.
Hospital & Health Care
Responsibilities
Responsible for coordination of financial clearance and patient registration activities, as well as scheduling of outpatient procedures
Performs tasks related to procedural scheduling for services. Tasks include verifying benefits, securing authorizations, updating information in EPIC, patient estimates, and communicating with patients regarding their of out of pocket costs related to appointments and surgeries including information about financial assistance. In addition, this position will perform scheduling tasks for assigned providers and services, which includes understanding of physician preferences and surgical patterns
Obtains and verifies all patient demographics, insurance coverage and benefits, secures authorization and/or referral, and obtains patient estimates for all services. Secures payment of patient liability prior to patient’s arrival for scheduled service
Facilitates communication with patients regarding procedure information, benefit information, financial information and responsibility, check-in times, NPO instructions and other information related to scheduled procedures
Triages and accurately documents telephone calls from patients including complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees
Serves as information resources for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement
Meets minimum job performance standards for successful probationary and annual review, or as needed on an individual basis
Demonstrates ability to maintain Registration Quality Assurance (Q/A) and productivity expectations as defined by specific departmental area as measured monthly and annually on performance review, scoring includes any errors reported via internal and outside sources not included in random Q/A process
Ability to manage multiple priorities, prioritize workload, meet deadlines and meet urgent patient, physician and system needs
Excellent Customer Service Skills. Provides high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills for office services
Qualification
Required
Associates degree and 3 plus years related experience in admissions, patient access, or revenue cycle registration
7 years related experience in billing, financial screening/clearance, insurance verification, collections, or procedural scheduling
Company
UTMB Faculty Group Practice
The University of Texas Medical Branch (UTMB) Faculty Group Practice (FGP) is comprised of over 950 faculty physicians and advanced practice providers who drive UTMB’s mission of improving health by delivering innovative education and training, pursuing cutting-edge research, and providing the highest quality patient care.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase