Chase · 12 hours ago
Compliance - Business Analysis I - Associate
500 Stanton Christiana Rd, Newark, DE, 19713, US
Full-time
Onsite
Mid, Senior Level
5+ years expChase is a leading financial institution focused on innovative financial solutions. As a Business Analysis Associate in the Integrated Case Management Program Execution team, you will support critical risk and compliance initiatives, collaborating with cross-functional teams to ensure system integrity and drive process improvements.
BankingFinancial Services
Responsibilities
Analyze and resolve system issues, ensuring adherence to critical operational timelines and acting as the first line of technology triage
Proactively manage multiple priorities, demonstrating exceptional time management to deliver high-quality results
Lead the User Acceptance Testing (UAT) scripting process, ensuring accuracy and consistency within test management systems
Collaborate with technology partners to develop and refine automated testing scripts
Utilize business knowledge to identify root causes of issues and propose strategic solutions and workarounds
Engage with stakeholders to resolve complex queries, providing clear instructions and process walkthroughs
Identify and articulate potential system enhancements, partnering with stakeholders from strategy through implementation
Participate in testing activities, including UAT, regression, and production validation testing with diverse business and technology teams
Establish and maintain robust working relationships with stakeholders at all organizational levels
Contribute to process improvement initiatives, seeking efficiency through automation, streamlining, or decommissioning
Facilitate stakeholder engagement by leading or participating in project status calls and demonstrating new ICM functionality
Qualification
Required
Advanced proficiency in MS Office applications, especially PowerPoint, Word, and Excel
Strong analytical skills with proven ability to collect, evaluate, and interpret data across various contexts
Excellent written and verbal communication skills, with experience presenting to senior stakeholders
Demonstrated ability to manage multiple tasks and projects in a fast-paced, deadline-driven environment
Proven ability to build and maintain strong partnerships with senior business leaders and control functions globally
Skilled in issue resolution, decision-making, and organizational abilities
Demonstrated experience in process improvement and automation initiatives
Experience working independently and managing deliverables for various initiatives
Ability to work across organizational boundaries and escalate issues for timely resolution
Professional and approachable demeanor, with strong multitasking and attention to detail
Flexible work style, able to adapt to changing priorities and collaborate effectively across teams
Preferred
Minimum 5 years of experience in production support, risk management, IT project management, or related back-office/control functions
Experience with JIRA, Confluence, or other Agile project management tools
Comfortable leading discussions and meetings, including presenting to large audiences and senior stakeholders
Experience in compliance, AML, violation frameworks, global securities, employee relations, or trade surveillance
Strong negotiation and presentation creation/delivery skills
Experience working in a global, cross-functional environment
Familiarity with production support functions and technology triage processes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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