HOATalent · 11 hours ago
Vendor Network Program Manager
United States
Full-time
Remote
Senior Level
$120K/yr - $140K/yr
5+ years expHOATalent is a national network of community management companies seeking a Vendor Network Program Manager. This role is responsible for designing and leading a centralized vendor management program, ensuring vendors meet modern standards for quality and accountability while creating structure and scaling programs for operational and financial value.
Real Estate
Responsibilities
Build the foundation: Select, configure, and launch a Vendor Management System (VMS) or integrated vendor portal
Set the rules of engagement: Author a Vendor Code of Conduct and SOPs defining ethical sourcing standards and operating expectations
Establish governance: Create a cross-functional Purchasing Committee and define RACI ownership across Procurement, Legal, and Property Operations
Optimize service delivery: Lead make-vs-buy analyses to determine which services should be outsourced versus brought in-house to maximize portfolio ROI
Launch the network: Recruit, vet, and onboard a multi-region vendor base (HVAC, plumbing, roofing, etc.) to support all managed territories
Create smart segmentation: Design a tiered vendor classification model (Strategic, Preferred, Transactional) based on performance, risk, and business criticality
Plan for scale: Develop a phased rollout plan aligned to portfolio needs, regional density, and opportunity size
Unlock new revenue streams: Identify and implement ancillary revenue opportunities tied to the vendor ecosystem (e.g., maintenance coordination or repair markups)
Negotiate value-driven partnerships: Structure performance-based agreements, rebates, and national vendor programs that generate non-operating revenue for TCC
Track financial impact: Monitor and report on cost savings, rebates, and incremental revenue generated by the vendor program
Define success: Design standardized KPIs and SLAs, including response times, first-time fix rates, and client satisfaction
Ensure fair pricing: Build and maintain regional labor and materials benchmarks to prevent cost overruns and protect client budgets
Leverage scale: Negotiate bulk purchasing and national account agreements using total portfolio volume
Standardize contracts: Partner with Legal to develop MSAs and SOW templates that reduce liability and clearly define vendor responsibilities
Manage risk intelligently: Establish tiered insurance, licensing, and security requirements aligned to vendor risk profiles
Automate compliance: Implement automated tracking for W-9s, COIs, licenses, and renewals to ensure zero work is assigned to non-compliant vendors
Qualification
Required
Bachelor's degree in Business, Supply Chain Management, Real Estate, or a related field; professional certifications (e.g., CPSM) are a plus
5+ years in procurement or vendor management, with demonstrated experience building a program from scratch
Experience with property management platforms (Vantaca, Buildium, CINC) and leading software implementations
Proven ability to negotiate complex Master Service Agreements and manage multi-party issues
Comfort operating in ambiguity and transforming manual processes into scalable, automated systems
Company
HOATalent
Too many association management companies grind down their Managers with no support system and no thanks for their late nights and early mornings.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase