Safeway · 12 hours ago
Customer Service Manager
Quincy, MA
Full-time
Onsite
Mid LevelSafeway is part of Albertsons Companies, which values innovation and customer service. The Customer Service Manager will lead front-end operations, support team members, and ensure exceptional service while maintaining a positive store atmosphere.
E-CommerceFood and BeverageGroceryHealth CareInternetRetailShopping
Responsibilities
Oversee daily operations of checkout and customer service desk areas
Lead, train, coach, and supervise front‑end associates, including clerks, checkers, baggers, CSRs, and service desk staff
Model and promote excellent customer service behaviors—friendly, responsive, and knowledgeable interactions
Manage staffing levels, scheduling, associate performance reviews, and discipline when needed
Ensure compliance with company policies and all applicable state/local/federal laws
Achieve department goals for sales, labor, shrink, bag/supply costs, and customer satisfaction
Perform and support front‑end tasks (checker, bagger, service desk) when necessary
Act as Manager‑on‑Duty when Store leadership is not present
Maintain a safe work environment and act quickly on any safety issues
Support store merchandising, organization, and overall presentation standards
Qualification
Required
High school diploma or equivalent preferred
Must be at least 18 years old
Retail leadership experience strongly preferred
Flexible availability including evenings, weekends, and holidays
Ability to work 40 hours/week
Comfortable standing, walking, and performing repetitive tasks
Friendly, organized, solutions-focused
Strong communication and leadership
Calm, professional approach to customer concerns
Ability to lead teams in a fast-paced environment
Strong problem-solving and decision-making
Solid multitasking and time-management skills
Retail operations and customer service best practices
POS and front-end processes
Train, support, and motivate team members
Maintain service standards and operational efficiency
Step into any front-end role as needed
Benefits
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Company
Safeway
Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
Founded in 1915
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
Company data provided by crunchbase