Infobahn Softworld Inc · 13 hours ago
NOC (Network Operations Center) Technician @ Allen, TX
Allen, TX
Contract
Onsite
Entry Level
$25/hr - $27/hr
1+ years expInfobahn Softworld Corp. is seeking a NOC Technician to join their dynamic team in Allen, TX. The role focuses on ensuring the stability and reliability of network operations through monitoring, troubleshooting, and maintaining computer networks and systems.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively
Qualification
Required
Must pass CJIS prior to start
Strong working knowledge of IP networking & interoperability standards
1+ years troubleshooting IP network connectivity
1+ years troubleshooting routers, switches, servers, endpoints
Familiarity with VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1+ years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly
Preferred
Excellent verbal & written communication
Experience in Call Center or NOC (24/7 operations)
Experience in the Network Operations or Telecommunications industry
Certifications like Network+, Cisco, CCST or CCNA are a huge plus
ITIL Certification
Experience with AWS Cloud surveillance
Software Proficiency: ServiceNow preferred
Company
Infobahn Softworld Inc
Infobahn Softworld is a staffing and recruiting company providing project and consultancy services.
1001-5000 employees
H1B Sponsorship
Infobahn Softworld Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (10)
2023 (11)
2022 (16)
2021 (29)
2020 (34)
Funding
Current Stage
Late StageCompany data provided by crunchbase