The Exchange · 8 hours ago
Customer Contact Team Manager
United States - Texas - AAFES Headquarters (Dallas)
Full-time
Onsite
Mid Level
$47K/yr - $47K/yr
3+ years expThe Exchange is a retail specialist company, and they are seeking a Customer Contact Team Manager to supervise an assigned shift in a customer contact center. The role involves managing team performance, handling complex customer issues, and ensuring service levels meet operational goals.
E-CommerceGovernmentInternetRestaurantsRetailShopping
Responsibilities
Supervises a staff of customer contact associates that are responsible for handling customer inquiries and manages team performance
Prepares daily/weekly/monthly reports on individual and team performance
Handles complex customer issues involving Military Star, e-Commerce, federal debts, collections, returned checks and ESSO from customer contact lead or other associates
Manages customer service levels, production and quality assurance that meets or exceeds operational goals
Performs other duties as assigned
Qualification
Required
MICROSOFT OUTLOOK - Required
MICROSOFT WORD - Required
Three years of customer service or customer relations in a call center environment
Preferred
ACCOUNT SERVICES - Preferred
ATN - Preferred
CCD - Preferred
CVS - Preferred
EXCEL-INTERMEDIATE LEVEL - Preferred
MICROSOFT POWERPOINT - Preferred
Prior experience in a call center environment in the last 18 months is preferred
BACHELORS DEGREE - Preferred
BUSINESS ADMINISTRATION - Preferred
BUSINESS MANAGEMENT - Preferred
Company
The Exchange
For more than 115 years, the Exchange's mission has been to support the men and women of the armed forces during military operations
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$940M2012-04-02Debt Financing· $200M
2009-11-05Debt Financing· $90M
2009-07-16Debt Financing· $650M
Leadership Team
Mickey Bradford
Chief Technology Officer
Mike Howard
COO
Recent News
2025-07-22
Company data provided by crunchbase