ServiceLink · 17 hours ago
Manager, eClose -Home Equity & Origination Services
United States
Full-time
Remote
Mid, Senior Level
$55K/yr - $60K/yrServiceLink, the leader in the mortgage industry, is seeking a Manager for their eClose Operations & Digital Closing Strategy. This role is responsible for leading the eClose department, managing operations, vendor relationships, and driving innovation to ensure efficient digital closing workflows and exceptional client experiences.
Asset ManagementFinancial ServicesInsurance
No H1B
Responsibilities
Lead the eClose department, managing production, quality, and operational performance
Develop, implement, and maintain departmental processes and procedures for both internal teams and external vendors
Monitor workload distribution, identify efficiency opportunities, and implement process improvements
Review operational reports and client activity to ensure accuracy, efficiency, and client satisfaction
Prepare and deliver departmental reporting to leadership
Coach, counsel, and develop employees; conduct performance reviews and support career development
Establish department production metrics and evaluate employee performance against goals
Support team members and team leads in resolving operational issues or escalations
Oversee staffing planning, including scheduling, vacation management, and month‑end coverage
Participate in hiring activities, including interviewing and recommending candidates
Foster a positive team culture and maintain strong employee morale
Maintain professional relationships with eNotary vendors
Monitor vendor performance and implement corrective actions as needed
Determine and administer vendor disciplinary measures when necessary
Handle escalated client, vendor, or internal issues promptly and professionally
Communicate and collaborate with other departments to ensure client expectations are met
Participate in client audits, including responses to pre‑audit questionnaires
Escalate significant risks or concerns to leadership in a timely manner
Serve as a subject‑matter expert on digital closing processes, technology, and market trends
Partner with operations, strategy, sales, and technology teams to contribute to the digital closing product roadmap
Contribute to product specifications to ensure that they are accurate, clear, and complete
Provide support during development cycles
Conduct competitive analysis to inform product direction and maintain market alignment
Translate client and market feedback into actionable insights for product and technology teams
Support sales teams by demonstrating digital closing products and tailoring value propositions to client needs
Travel to client sites or industry events as needed
Approve departmental payroll and ensure compliance with company policies and procedures
Maintain proficiency in internal systems, tools, and operating platforms
Perform other duties as assigned
Qualification
Required
Previous management experience and title, closing or mortgage industry experience
High School diploma or equivalent required
Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
Experience managing operational teams in financial services, title, mortgage, or digital closing environments
Strong knowledge of RON and iPEN processes and digital closing technology
Demonstrated ability to lead teams, manage performance, and drive continuous improvement
Excellent communication, problem-solving, and cross-functional collaboration skills
Experience working with vendors and evaluating vendor performance
Ability to analyze data, prepare reports, and present insights to leadership
Ability to manage multiple priorities with minimal supervision
Willingness to travel as needed
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2026-01-24
2025-12-13
HousingWire.com
2025-12-12
Company data provided by crunchbase