EasyPost · 11 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$49K/yr - $66K/yr
2+ years expEasyPost is a rapidly growing company dedicated to simplifying shipping for businesses of all sizes. The Customer Success Manager will develop and maintain strong relationships with customers, ensuring their success and satisfaction by understanding their goals and providing personalized support.
DeliveryE-CommerceLogisticsShipping
No H1B
Responsibilities
Build and nurture long-term relationships with customers, serving as their main point of contact
Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services
Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems
Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
Have the hard conversations
Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM
Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding
Qualification
Required
Bachelor's degree
2-5 years of experience in a customer-facing role
Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
A self-starter with initiative, drive and strong desire to succeed
Preferred
Previous experience working in shipping and logistics a plus
Knowledge of Salesforce and Zendesk a plus
Benefits
Comprehensive medical, dental, vision, and life insurance
Competitive compensation package and equity
Monthly work from home stipend of $50
Flexible work schedule and paid time off
Collaborative culture with a supportive team
A great place to work with unlimited growth opportunities
The opportunity to make massive contributions at a hyper-growth company
Make an impact on a product helping ship millions of packages per day
Company
EasyPost
EasyPost provides a simple postage API that allows developers to quickly and painlessly integrate shipping into any e-commerce application.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$88.7MKey Investors
Initialized Capital
2021-09-09Series B· $25M
2020-01-01Series A
2018-09-19Series A· $49.5M
Leadership Team
Jarrett Streebin
Founder and CEO
Quinn Jones
Chief of Staff
Recent News
initialized.com
2026-01-14
2025-12-29
Company data provided by crunchbase