FASHIONPHILE · 4 hours ago
Customer Service Receptionist
Flagships, Studios, and Retail
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expFASHIONPHILE is revolutionizing the ultra-luxury fashion experience, and they are seeking a friendly and detail-oriented individual to join their Client Services team as a Customer Service and Reception Specialist. This role involves supporting customers in all facets of their FASHIONPHILE experience, ensuring a best-in-class customer experience through various communication channels.
E-CommerceFashion
Responsibilities
Managing location-wide calendar to schedule buying and selling appointments, and all location visitors to maximize productivity and flow
Checking visitors into the building and ensuring security protocols are navigated smoothly
Taking inbound and outbound Showroom calls, Client Services chats, and emails to schedule and confirm appointments, facilitate customer service inquiries and requests, and familiarize customers with FASHIONPHILE's services
Responding efficiently and accurately to customers, guiding them through troubleshooting, explaining possible solutions to challenges and concerns, and ensuring that clients feel supported and valued
Completing call notes and call reports as necessary and document all call information according to standard operating procedures
De-escalating situations involving dissatisfied customers, offering assistance and support. Where necessary, identify & escalate priority issues and report to the high-level management
Verifying and updating customer account profiles, providing updates and information about billing, shipping, warranties and other account items
Processing orders, transactions and updating customer account information as needed
Researching required information using available resources
Gaining proficiency in internal computer systems and ensure accuracy of all procedures while utilizing software, databases, scripts, and tools appropriately
Participating in cross-training and being flexible to perform varying roles whenever necessary to operate and run the location
Communicating and collaborating with internal departments to successfully provide the highest level of customer service
Qualification
Required
Excellent verbal and written communication skills
A strong conversationalist who can be personable and connect with a range of personalities
Working knowledge of Customer Service principles and valuing the client experience
Ability to work independently and/or as part of a team as needed
A positive mindset and a great team player
Ability to multitask, prioritize and manage time effectively
Individuals who are open to receiving feedback and are always willing to learn
Strong proficiency working with eCommerce platforms
Preferred
Prior experience (at least 1 year) working in a call center environment
Prior experience (at least 1 year) using phone, email and/or chat systems
Prior experience working with RingCentral or Salesforce
Benefits
Medical, Dental and Vision Coverage
FSA options for Medical, Dependent Care & Commuter Benefits
Paid Time off, Paid Sick Time, and Paid Holidays
401(k) with generous match program
Free Life Insurance and AD&D
Long-Term Disability Insurance
Employee Discount
Company
FASHIONPHILE
FASHIONPHILE is a buyer and seller of ultra-luxury pre-owned handbags, watches, fine jewelry, and accessories.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$38.5MKey Investors
NewSpringNeiman Marcus Group
2020-08-27Series B· $38.5M
2019-04-17Corporate Round
Leadership Team
Ben Hemminger
CEO
Sarah Davis
Founder, President & CCO
Recent News
MarketScreener
2025-12-25
2025-11-30
Company data provided by crunchbase