InterSources Inc · 8 hours ago
IT Support Specialist / Helpdesk Technician - Fulltime Position
Mt. Joy, PA
Full-time
Onsite
Mid Level
3+ years expInterSources Inc is seeking an IT Support Specialist / Helpdesk Technician for a full-time position. The role involves providing IT support and helpdesk services, troubleshooting issues, and ensuring effective communication and customer service.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware
Hiring Manager
Pavan Kumar
Responsibilities
Provide IT support and helpdesk services
Troubleshoot and diagnose technical issues
Assist with Windows desktop administration, Microsoft 365, and Active Directory
Manage endpoint protection, patch management, and asset tracking tools
Support basic networking tasks (TCP/IP, DNS, VLANs, VPNs)
Work independently while escalating issues when appropriate
Qualification
Required
Bachelor's degree in information technology or related field (or equivalent experience)
3-5 years of experience in IT support or helpdesk roles
Hands-on experience with Windows desktop administration, Microsoft 365, and Active Directory
Basic understanding of networking (TCP/IP, DNS, VLANs, VPNs)
Experience with endpoint protection, patch management, and asset tracking tools
Strong troubleshooting, diagnostic, and multitasking skills
Excellent communication and customer service abilities
Familiarity with ITIL-style incidents and change processes
Ability to work independently while escalating when appropriate
Strong attention to detail and organizational skills
Preferred
Familiarity with VMware, Azure AD, and cloud applications
Exposure to backup and disaster recovery systems
Basic scripting or automation knowledge (e.g., PowerShell or Python) is a plus
Company
InterSources Inc
Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.
501-1000 employees
H1B Sponsorship
InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (16)
2022 (1)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ankit Shah
Chief Executive Officer
Jigar kyada
Business Development Manager/Client Partner
Recent News
2023-11-07
Company data provided by crunchbase