IT Support Specialist / Helpdesk Technician - Fulltime Position jobs in United States
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InterSources Inc · 17 hours ago

IT Support Specialist / Helpdesk Technician - Fulltime Position

positionMt. Joy, PA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

InterSources Inc is seeking an IT Support Specialist / Helpdesk Technician for a full-time position. The role involves providing IT support and helpdesk services, troubleshooting issues, and ensuring effective communication and customer service.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Pavan Kumar
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Responsibilities

Provide IT support and helpdesk services
Troubleshoot and diagnose technical issues
Assist with Windows desktop administration, Microsoft 365, and Active Directory
Manage endpoint protection, patch management, and asset tracking tools
Support basic networking tasks (TCP/IP, DNS, VLANs, VPNs)
Work independently while escalating issues when appropriate

Qualification

Windows desktop administrationMicrosoft 365Active DirectoryNetworking TCP/IPNetworking DNSNetworking VLANsNetworking VPNsEndpoint protection toolsPatch managementAsset tracking toolsVMwareAzure ADCloud applicationsBackupDisaster recoveryTroubleshooting skillsDiagnostic skillsMultitasking skillsCustomer service skillsITIL familiarityBasic scripting knowledgeAutomation knowledgePowerShellPythonCommunication skillsAttention to detailOrganizational skills

Required

Bachelor's degree in information technology or related field (or equivalent experience)
3-5 years of experience in IT support or helpdesk roles
Hands-on experience with Windows desktop administration, Microsoft 365, and Active Directory
Basic understanding of networking (TCP/IP, DNS, VLANs, VPNs)
Experience with endpoint protection, patch management, and asset tracking tools
Strong troubleshooting, diagnostic, and multitasking skills
Excellent communication and customer service abilities
Familiarity with ITIL-style incidents and change processes
Ability to work independently while escalating when appropriate
Strong attention to detail and organizational skills

Preferred

Familiarity with VMware, Azure AD, and cloud applications
Exposure to backup and disaster recovery systems
Basic scripting or automation knowledge (e.g., PowerShell or Python) is a plus

Company

InterSources Inc

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Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.
dateFounded in 2007
location
Fremont, California, USA
people-size501-1000 employees
web-link
https://www.intersourcesinc.com

H1B Sponsorship

InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (16)
2022 (1)
2021 (7)
2020 (7)

Funding

Current Stage
Late Stage

Leadership Team

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Ankit Shah
Chief Executive Officer
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Jigar kyada
Business Development Manager/Client Partner
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Recent News

PRLog
Seceon Partners with InterSources to Expand AI-Driven Cybersecurity for Regulated Industries
2025-12-26
Morningstar.com
Seceon Announces Strategic Partnership with InterSources Inc. to Expand Delivery of AI-Driven Cybersecurity Across Regulated Industries
2025-12-15
PR Newswire
Kasm Technologies Partners with InterSources to Provide Cloud Workspaces
2023-11-07
Company data provided by crunchbase