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Pinnacle Home Care · 8 hours ago

Home Health - Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

Pinnacle Home Care is Florida’s largest Medicare-certified home health provider, dedicated to delivering high-quality, patient-centered care. They are seeking a Customer Service Representative to serve as the first point of contact for patients and caregivers, providing essential support and ensuring a positive experience.

Health CareHospitalNursing and Residential Care

Growth Opportunities

Responsibilities

Serve as the first point of contact for patients, caregivers, and healthcare professionals seeking information, assistance, or services

Demonstrate interpersonal communication skills, empathy, and a customer-centric approach to provide outstanding support and ensure a positive experience for callers

Provide crucial support in coordinating appointments, addressing inquiries, and facilitating communication between patients and the healthcare team

Answer incoming calls promptly and professionally

Provide information on home health services, scheduling, and general inquiries

Follow established call center protocols and quality standards

Escalate complex issues to appropriate personnel for resolution

Document calls within medical records

Code calls depending on the request and resolution provided

Qualification

Call center experienceCustomer service skillsCall center software proficiencyCommunication skillsMultitasking

Required

Must have a high school diploma or equivalent. Additional education or training is a plus

Proven experience in a call center or customer service role, highly preferable in healthcare

Proficiency in using call center software and computer applications

Excellent written and oral communication skills

Ability to multitask, prioritize, and work in a fast-paced environment

Benefits

Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.

Company

Pinnacle Home Care

Pinnacle Home Care is a full service Medicare Certified and Home Health Company locally owned and operated by home health professionals.

Founded in 2003

Oldsmar, Florida, USA

1001-5000 employees

https://www.pinnaclehomecare.net/

Funding

Current Stage

Late Stage

Leadership Team

Victoria Giuliani

Vice President Human Resources

Company data provided by crunchbase