The Research Foundation for SUNY · 6 hours ago
IT Applications and Integration Specialist
Albany, NY
Full-time
Onsite
Entry, Mid Level
$62K/yr - $72K/yr
2+ years expThe Research Foundation for SUNY is the largest university-connected research foundation in the country, dedicated to empowering research and innovation. The IT Applications and Integration Specialist will serve as the primary technical administrator for Team Dynamix and other third-party platforms, responsible for enhancing service delivery across the enterprise through configuration, maintenance, and optimization of the IT systems.
Education Management
Responsibilities
The role manages day-to-day platform administration for TDX and other third-party systems, including user management, security roles, permissions, service catalogs, forms, workflows, and automation rules
Designs and implements custom applications, workspaces, and dashboards to meet departmental requirements
Performs regular system maintenance, updates, and supports patches in coordination with vendor release schedules while monitoring system performance and managing integrations
Collaborate with stakeholders to design and implement ITIL-aligned service management processes encompassing incident, request, change, problem, and knowledge management workflows
Creates and optimizes project templates, resource pools, and portfolio management structures while building and analyzing service metrics and KPIs to identify improvement opportunities
Provides comprehensive training and support to TDX users across the enterprise through sessions, training materials, user guides, and knowledge base articles while serving as tier 2/3 support for complex platform issues
Partners with ITS leadership and end users to understand business requirements, facilitate requirements gathering sessions, and translate needs into technical solutions
Participates in designing, developing, implementing, and optimizing a TDX Conversational AI chatbot to enhance self-service, automate service requests, and improve the end-user support experience
Participates in IT governance committees and coordinates with the TDX vendor for support, feature requests, and roadmap planning while building relationships with peer institutions to share best practices
Serve as the point of contact for RF web services with the campus users and SUNY System administration
Responsible for RF web services error resolution by working in conjunction with the Business analysts
Monitor the Oracle Enterprise Management (OEM) tool to review the status of the inbound/outbound web services and take appropriate action as needed
Other duties as assigned
Qualification
Required
Bachelor's degree in IT, computer science, business information systems, or related fields; or equivalent combination of education and experience
At least two years of experience with ITSM system administration, preferably TDX
Knowledge and experience in requirement gathering and use case analysis
Ability to solve complex technical problems and communicate the solution in non-technical terminology to various audiences
Ability to interact and work with staff at all levels of the organization
Excellent written and verbal communication skills
Ability to work independently and in a team environment
Ability to project professionalism over the phone, video, and in person
Commitment to always providing superior customer service
A willingness to take initiative and continuously learn about new features and technologies in an ever-changing industry
Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment
Thorough knowledge of Office 365 Suite (Word, Excel, PowerPoint, Project, etc.)
Preferred
Completion of TDX Foundations Module or completion of vendor-provided TDX training
Experience in TDX Integration Platform as a Service (TDX iPaaS)
ITIL Foundation certification or higher
Experience in IT system administration in higher education
Experience with change management and technology adoption strategies
Experience with workflow design
Knowledge of higher education business processes and academic technology environments
Customer service orientation with patience for supporting users at various technical skill levels
Knowledge of third-party systems, like Jaggaer eProcurement
Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
Excellent problem-solving and analytical thinking abilities
Proficiency in web technologies (HTML, CSS, JavaScript, and API's)
Familiarity with integration methods, including iPaaS, webhooks, and web services
Proven ability to manage multiple projects and priorities in a fast-paced environment
Collaborative mindset with ability to work effectively across departments and stakeholder groups
Company
The Research Foundation for SUNY
The Research Foundation for the State University of New York (RF) is the largest, most comprehensive university-connected research foundation in the country.
10001+ employees
H1B Sponsorship
The Research Foundation for SUNY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Ryan Farrell, CPA, CIA
Interim Chief Financial Officer
Paul Woodin
PEMC Operations Manager
Company data provided by crunchbase