Customer Support Specialist I jobs in United States
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CaseWorthy, Inc. · 9 hours ago

Customer Support Specialist I

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$50K/yr - $65K/yr
date2+ years exp

CaseWorthy, Inc. is seeking a Customer Support Specialist to manage and track support tickets while solving issues for users of their multi-product platforms. The role involves frequent customer interaction and the development of support resources to enhance customer satisfaction.

ComputerProject ManagementSoftware

Responsibilities

Receive, investigate, and respond to customer inquiries in a thorough and timely manner
Track open tickets that require follow-up, driving those items to resolution
Document customer interaction within each support ticket
Distinguish between user errors, bugs, and platform enhancement requests
Decide when to escalate support tickets to another level or organization and ensure that those escalations are completed effectively and efficiently
Develop and maintain support resources and documentation, including knowledge base articles, manual updates, etc
Relay feedback on the product to the Product team
Test new releases in a testing environment as requested by Test team
Participate in periodic on-call rotation for after-hours emergency support calls
Ability to travel nationwide, up to 10% annually
Performs other duties as assigned

Qualification

Customer support experienceCRM softwareAnalytical skillsSalesforce CRMJIRADatabase applicationsMicrosoft Windows ServerIISSQL ServerHuman Services experienceCommunication skillsAttention to detail

Required

2+ years' experience in customer support / call centers
Proven ability to delight customers
Excellent communication skills
Strong analytical skills and attention to detail are required
Previous experience with CRM or support software

Preferred

Software support experience
Familiarity with database applications and general computer knowledge, such as, Microsoft Windows Server, IIS, and SQL Server
Associate or bachelor's degree preferred
Experience with Salesforce CRM or JIRA a plus
Human Services industry experience is a plus

Company

CaseWorthy, Inc.

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CaseWorthy, Inc. is a leading provider of Social Services Technology for nonprofits and government agencies.
dateFounded in 2008
location
Salt Lake City, Utah, USA
people-size201-500 employees
web-link
http://www.caseworthy.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2021-11-01Acquired

Leadership Team

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Dan Korzeniewski
Chief Technology Officer
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Recent News

Columbia West
Utah Deal Intelligence - February 2025
2025-04-04
PE Hub
STG-backed CaseWorthy buys social and human services software provider Eccovia
2025-02-13
PR Newswire
CaseWorthy, Inc. Acquires Adjacent Social and Human Services Software Company Eccovia
2025-02-12
Company data provided by crunchbase