Bird · 8 hours ago
Sr. City Operations Manager - (San Francisco)
San Francisco, California, United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expBird is a global leader in micromobility, dedicated to shaping the future of urban movement. The Senior City Operations Manager is responsible for driving operational excellence, market growth, and efficiency in local markets by managing day-to-day activities, optimizing performance, and leading a team to achieve ambitious goals.
Electric VehicleMobileMobile AppsRide SharingTransportation
Responsibilities
Operational Oversight. You'll manage the end-to-end local operation, including fleet management, supply optimization, and demand generation, with support from Operations leadership. Ensure compliance with local regulations and maintain relationships with city stakeholders. Be the primary point of contact for all operational matters in the market
Performance and Data Management. You'll track and analyze critical metrics such as fleet utilization, operational efficiency, and revenue performance. Use data-driven insights to identify bottlenecks, optimize processes, and improve KPIs. Develop and implement action plans to address underperformance and capitalize on growth opportunities
Team Leadership and Development. You will recruit, train, and manage a high-performing operations team, including drivers, mechanics, and other operational roles. Foster a culture of accountability, collaboration, and continuous improvement within the team. Provide regular feedback, coaching, and support to team members to ensure professional growth
Problem Solving and Execution. You'll Identify and resolve operational challenges, prioritizing tasks effectively to meet tight deadlines. Oversee local campaigns, initiatives, and partnerships to drive market share and brand presence. Collaborate cross-functionally with product, marketing, and central operations teams to align local strategies with company goals
Stakeholder Engagement. Your role is to ensure you represent Bird in the local community, building strong partnerships with city officials, businesses, and other stakeholders. Act as a trusted advisor for market-specific insights to inform regional and global decision-making
Culture Building. You will promote Bird’s core values and mission by creating a fun, inclusive, and safe workplace for the operations team. Actively contribute to the company’s culture by driving initiatives that enhance employee satisfaction and engagement
Qualification
Required
5+ years of experience in operations, warehousing, EMS, QSR management, or other fast-paced, high-growth environments (experience in tech, mobility, or logistics preferred); at least 3 years managing a team
Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets, or BI platforms)
Excellent communication skills, both verbal and written, with the ability to influence and build trust with stakeholders
Proven track record of solving complex problems and delivering results in ambiguous environments
Highly organized, with strong project management and prioritization skills
Entrepreneurial mindset with a focus on continuous improvement and innovation
Must reside in the San Francisco Metro Area
Expectation to report to the warehouse
Willingness to travel frequently across markets to support local teams and initiatives
Preferred
A passion for sustainability, urban mobility, or technology is highly desirable
Military veterans are strongly encouraged to apply
Benefits
Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
A work-from-home stipend.
An employer-paid healthcare package.
Bird ride credits to get you where you need to be!
Company
Bird
Bird designs a vehicle sharing platform that provides affordable transportation solutions to communities across the world.
201-500 employees
H1B Sponsorship
Bird has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (3)
2021 (5)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$916MKey Investors
MacKinnon, Bennett & CompanySequoia CapitalCraft Ventures
2022-12-20Post Ipo Debt· $33M
2022-05-16Post Ipo Equity· $100M
2021-11-05Post Ipo Equity· $160M
Leadership Team
Michael Washinushi
Co-CEO Third Lane Mobility
Hunter Gray
Chief Technology Officer
Recent News
2025-12-18
Index Ventures
2025-12-08
Canaan Partners
2025-12-03
Company data provided by crunchbase