SMS Data Products Group, Inc. · 16 hours ago
Telephone Systems ISP Technician
Albuquerque, NM
Full-time
Onsite
New Grad, Entry LevelSMS Data Products Group, Inc. is looking for a Telephone Systems ISP Technician for the Kirtland AFB C4 Contract in Albuquerque, New Mexico. The Inside Plant Technician will be responsible for the operation, maintenance, and performance of telephone equipment and ancillary systems, ensuring efficient communication services at the installation.
GovernmentHardwareInformation TechnologySoftwareTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for the operation, maintenance and performance of telephone equipment and ancillary systems, including but not limited to Telephone Helpdesk, Cisco Call Manager, Nortel MSL-100 telephone switch, Callegra Voice Mail System, VESTA E911, Telecommunications Management System (TMS), and other related services
Handles phone calls for telephone support and repair
Completes all work orders for moves, adds, and changes of telephone services
Maintains detailed maintenance records and installation activities for equipment throughout Kirtland AFB
Coordinates with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors
Qualification
Required
Knowledge in telecommunications systems and practices to include VoIP concepts
Strong customer service skills, communication skills and task management skills
Must have the ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously, and establish and maintain cooperative and effective working relationships with customers and coworkers
Understanding of proper safety practices, procedures, and regulations applicable to working in a telephone switch environment
Experience with the tools and test equipment required for the installation and maintenance of telephone and data network services
Strong computer skills to include Microsoft Windows and Office products
Applicant must possess refined critical thinking skills, should be a self-starter, and possess the ability to direct the activities of other team members
Applicant must be diplomatic, capable of shifting focus as required, adaptive to a dynamic environment, dependable and reliable
Ability to meet physical requirements of the position such as standing, bending, and lifting for duration of the duty day
Valid New Mexico Driver's License Required
This position may require occasional after-hours call-ins for emergency response. Employees in this role must provide a personal cell phone number for contact purposes
CompTIA A+ or Network+ certification required
Requires an active DOD SECRET security clearance
Preferred
Telephone Journeyman License JS7 – New Mexico Preferred
BICSI Installer 1 or 2 preferred
Company
SMS Data Products Group, Inc.
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Rosecan
President & CEO
Chuck Luedke
Chief Technology Officer
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