People Solutions Center · 2 hours ago
Customer Service - Dispatch Specialist at Platinum Pool Service
Ralston, NE
Full-time
Onsite
Mid Level
$23/hr - $27/hr
3+ years expPeople Solutions Center is representing Platinum Pool Service, a leading residential pool service provider in Omaha. They are seeking a skilled and reliable Customer Service - Dispatch Specialist to build relationships with clients and coordinate assignments with the operations team.
ConsultingHuman ResourcesProfessional ServicesRecruiting
Responsibilities
Answer emergency and non-emergency calls; provide outstanding customer service to clients
Prioritize calls by urgency level and document important information
Proactively attempt to solve problems, suggesting solutions to the best of your ability
Dispatch necessary resources to locations as needed
Supervise units in the field to assist in prioritizing their daily schedules
Keep up-to-date call logs, records, and any other appropriate documentation
Support administrative needs of the organization including collections, tracking & ordering inventory, and other support
Qualification
Required
3+ years of customer service experience including high volume of phone calls
Demonstrated track record of customer service and responding to client concerns and questions
Proven track record of building client relationships
Strong ability to multitask
Excellent organizational and time-management skills
Excellent communication and organizational skills
Proficiency with CRM systems and other technologies
Benefits
Paid vacation
Paid holidays
Simple IRA plan with a company match
Training
Certifications
Room to grow
Company
People Solutions Center
People Solutions Center is a human resource consulting firm with expertise in recruitment and leadership development programs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase