General Mortgage Capital Corporation · 13 hours ago
Information Technology Specialist
San Jose, CA
Full-time
Onsite
Mid LevelGeneral Mortgage Capital Corporation (GMCC) is a direct lender and mortgage banker/broker providing personalized mortgage solutions. The IT Specialist role involves supporting hardware, software, and VOIP systems, as well as assisting with the Encompass Loan Origination System and developing API integrations to enhance efficiency.
BankingFinancial ServicesMortgageReal EstateVenture Capital
Hiring Manager
Todd P. Crappa
Responsibilities
Deliver day‑to‑day support for end users, including troubleshooting:
Computer hardware and peripherals
Software applications and operating systems
VOIP phone systems
Network and connectivity issues
Provide expert support for the Encompass Loan Origination System , including configuration, user assistance, and issue resolution
Develop, maintain, and troubleshoot API integrations across business systems to improve efficiency
Manage user accounts, permissions, and security policies within Microsoft 365 and Microsoft Entra
Assist with onboarding/offboarding tasks such as device setup, account provisioning, and access management
Use AI tools (ChatGPT or similar) to streamline workflows, documentation, and automation
Maintain accurate documentation and contribute to the Service Desk knowledge base
Collaborate with internal teams to identify recurring issues and recommend long‑term solutions
Qualification
Required
Hands‑on support experience with the Encompass Loan Origination System
Background with VOIP phone systems
Proven API programming experience (REST, JSON, integrations, automation)
Experience using or supporting AI tools such as ChatGPT
Administration experience with Microsoft 365 and Microsoft Entra (identity, access, security, user lifecycle)
Prior Service Desk or IT support experience
Excellent written and verbal communication skills in English
Strong customer service mindset with the ability to explain technical concepts clearly
Detail‑oriented and highly organized in a fast‑paced environment
Solid troubleshooting and analytical skills
Ability to manage multiple priorities and follow through on tasks
Preferred
Mortgage or financial services industry experience
Familiarity with Windows environments, Office 365 apps, and enterprise software
Basic networking knowledge (DNS, DHCP, VPN, etc.)
API programmer with focus on AI tool sets
Company
General Mortgage Capital Corporation
General Mortgage Capital Corporation is a California-based mortgage firm.
Founded in 2005
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
R
Raymond Chou
Chief Financial Officer
Recent News
Company data provided by crunchbase