AnswerLab · 17 hours ago
UX Research Manager | London, UK
United States
Full-time
Remote
Senior Level
£80K/yr - £90K/yr
5+ years expAnswerLab is a leading independent user-experience (UX) research firm helping enterprise product teams scale user research. The UX Research Manager will lead a globally distributed team of UX researchers, ensuring high-quality client engagements and fostering professional development within the team.
ConsultingMarket ResearchMarketingUX Design
No H1B
Responsibilities
Leverage existing knowledge, context, and all relationships (internal and external) to navigate challenges by developing creative and effective solutions
Identify efficiencies and opportunities to scale research delivery for maximum profitability
Provide in-the-moment feedback to researchers to support continuous professional development and to ensure consistent performance at all client touchpoints
Ensuring a high standard of program caliber and consistency in all client touch points (e.g., kickoffs, moderation, reporting) via onboarding, maintaining knowledge bases/documentation, and facilitating knowledge shares to new-to-program UXRs
Adhering to AnswerLab’s Core Values and Framework of Empathetic Leadership, which includes: creating capacity for our teams to navigate new challenges, creating and bolstering our own leadership capacity, and being active, empathetic listeners
Providing consistent, individualized support to direct reports via regular 1:1s and performance reviews
Enabling ongoing career development for UXRs through guidance and mentorship
Developing and maintaining cross-functional relationships, both inside AnswerLab and with our clients
Participating in key client and project team meetings (such as project kickoffs and/or report presentations)
Taking an active role in the hiring and onboarding of new research members
Cultivates strong client partnerships to align on evolving needs and identify opportunities to enhance experiences for both researchers and clients
Drives thought leadership on emerging UX topics, including AI-enabled research, automation and synthesis tools, novel qualitative and mixed-method approaches, scalable insight frameworks, and evolving industry trends, to help the internal research team and client stay ahead of the market
Developing and applying strategic knowledge of the account team/client industry by leveraging learnings across research projects
Building open, collaborative relationships and communicating comfortably and confidently with stakeholders at all levels, from product owners to designers to C-suite leaders
Demonstrates foundational business acumen in support of overall business health and performance, and proactively identifies opportunities to improve outcomes
Collaborating with other Research Managers to develop innovative and impactful research solutions that align with our clients’ business needs and are current with UX trends
Evaluates, evolves, and innovates project delivery practices by introducing new tools, processes, and approaches, and equips the research team to execute cutting-edge research that helps clients stay ahead of the competition
Working with the core account team to innovate on the broader account delivery model to support account growth
Serving as a role model to all AnswerLab team members by exemplifying our core values
Contributing to the development and maintenance of the integrity of our research solutions, methodologies, deliverables, and processes
Qualification
Required
5+ years of professional experience executing Qualitative and Quantitative research in a fast-paced, client-facing environment
3+ years of experience overseeing a team of 5 - 7 researchers
At least 1 year of experience managing globally distributed teams across multiple countries and time zones
Self-starter and self-motivated, with the ability to work autonomously and lead a team of researchers with minimal supervision in a high-volume, client-driven business
Thrives in a fast-paced, growth-oriented, and time-critical environment
Superior organizational skills, keen attention to detail, and demonstrated commitment to the accuracy and completeness of information
Responsive with commitment to follow-through on requests
Ability to build trust quickly and effectively across a variety of relationships (e.g., stakeholders, direct reports, cross-functional roles)
Excellent written and verbal communication skills and well-developed interpersonal skills
Ability to engage with senior-level business managers, executives, and research managers in Fortune 500 companies
Experience leading consulting engagements with clients -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions
Well-versed in multiple research methodologies, such as 1:1 usability studies, diary studies, benchmarking, heuristics, competitive analysis, survey design and programming, quantitative analysis (e.g., Max-Diff, Logistic Regressions, Tree Tests), unmoderated usability, focus groups, and other user testing techniques
Experience crafting and evaluating discussion guides, screeners, test protocols, and final reports
Clear, concise, and engaging presentation skills, including building presentations and presenting results and recommendations to clients
Experience and demonstrated proficiency in a variety of software tools and digital platforms (Google Workspace, Microsoft Office Suite, Salesforce, Slack, etc.)
Bachelor's or advanced degree in Human-Computer Interaction, Psychology, Statistics, Economics, Engineering, Computer Science, or a related field
Company
AnswerLab
AnswerLab helps brands unlock new product experiences that accelerate business growth
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Shamrock Capital Advisors
2022-09-22Private Equity
Leadership Team
Amy Buckner
Founder & Board Chair
Recent News
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2025-09-16
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2025-04-12
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