Cologix, Inc. · 18 hours ago
Intern - IT Helpdesk
Denver, CO
Internship
Hybrid
Intern
$23/hr - $23/hrCologix is a leading North America network-neutral interconnection and hyperscale edge data center company. They are seeking a motivated IT Helpdesk Intern to provide hands-on experience in IT support, troubleshooting, analytics, and process improvement while working closely with IT specialists.
ContentData CenterFinancial Services
No H1B
Responsibilities
Provide support in resolving basic technical issues, escalate complex cases as needed, and ensure timely resolution to improve overall efficiency
Create, review, and update documentation for troubleshooting procedures and FAQs, ensuring they are comprehensive, clear, and easily accessible for future reference
Analyze current cases to identify patterns and common issues, develop solutions to improve user experience, and provide feedback to the IT team for continuous improvement
Review current team performance data, identify trends and gaps, assist with creating new metrics to track performance, and provide insights to aid in documentation and decision-making
Identify repetitive tasks that can be automated, such as ticket categorization, assignment, and status updates, and implement automation solutions to enhance productivity and efficiency
Qualification
Required
Must be currently enrolled in a degree program from an accredited college / university as a rising junior / senior
Proactive and Self-Motivated: Demonstrates the ability to work effectively in a remote environment and take initiative
Strong Organizational Skills: Exceptional attention to detail and capability to manage multiple tasks efficiently
Technical Aptitude: Keen interest in IT with a knack for troubleshooting and problem-solving
Intermediate IT Knowledge: Solid understanding of basic IT principles and eagerness to learn more about support
Eager to Learn Automation: Either has a beginner's understanding of or a keen interest in learning about automation tools and processes
Team Player with Independence: Capable of working both independently and collaboratively within a team
Effective Communicator: Strong communication and documentation skills
Enthusiastic Learner: Passionate about learning new technologies and embracing new challenges
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT
Company
Cologix, Inc.
Cologix is reinventing the edge—supporting your digital infrastructure journey with robust interconnection at our digital edge and hyperscale edge data centers.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.52B2025-07-21Debt Financing· $525M
2024-10-24Undisclosed· $500M
2024-10-24Debt Financing· $1B
Leadership Team
Bill Fathers
CEO
Dawn Smith
President
Recent News
2025-10-23
Company data provided by crunchbase