UCSF Health · 17 hours ago
Department of HR use only. Contact your manager prior to posting for all other dept.
Oakland, CA
Full-time
Onsite
Mid Level
$31.91/hr - $45.70/hr
4+ years expUCSF Health is a leading healthcare organization dedicated to enhancing patient well-being through care, research, and education. The Practice Coordinator 3 plays a vital role in supporting practice operations and customer service, acting as the public face of the practice while managing various administrative tasks. This position requires collaboration with clinical and management teams to ensure efficient information flow and excellent patient service.
BiotechnologyEducationHealth CareHospitalMedical
Responsibilities
Representing the administrative team as the public face of the Practice
Support practice operations and customer service recovery and intervention efforts
Providing support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
Maintenance of all routine clerical operations and communications
Adhering to the UCSF House and Telephone Standards
Sensitive to the needs of patients, staff and providers at all times
Synthesizing knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions
Providing excellent customer service
Facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency
Required to work at any UCSF campus as needed and scheduled
Qualification
Required
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
Successfully passes fingerprinting protocol and is approved to be a cash collector
Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time
Ability to analyze situations, prioritizes, and develops solutions and makes recommendations
Ability to work with minimal supervision
Ability to use good judgment and work independently, at times under the pressure of deadlines
Ability to access situations prioritizes workload, develop solutions and make recommendations
Excellent customer service and communication/interpersonal skills, both over the telephone and directly
Able to sit at a computer terminal with telephone headphones for extended periods of time
Basic math skills required
Preferred
Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
Company
UCSF Health
UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Engel
Vice President and Chief of Staff to the CEO
Suresh Gunasekaran
President & Chief Executive Officer
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