Walgreens · 7 hours ago
Specialist Logistics
108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y
Full-time
Onsite
Entry, Mid Level
$16.50/hr - $22/hr
2+ years expWalgreens is a leading pharmacy and healthcare company serving millions of customers across the U.S. The Specialist Logistics role involves managing service inquiries and escalations related to post shipment orders, ensuring timely communication and coordination with internal and external partners.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Communicates delivery issues with all relevant parties and takes action as appropriate based on the individual circumstances of each dispense using professional judgment and experience
Coordinates package rescue, storage, and ultimate delivery with third party vendors
Reviews requests for reshipments and escalates requests, when necessary, by following standard operating procedures
Completes all steps for approved reshipments
Processes and tracks approved product returns; ensures appropriate disposition of returned medication and insurance claims
Reviews product complaints for potential manufacturer replacement and coordinates replacement in accordance with manufacturer-specific processes
Processes and tracks approved manufacturer product replacement shipments as well as return or other disposition of defective product/(s)
Monitors weather alerts/restricted zip codes and provides recommendations to leadership regarding restriction of shipments based on by following standard operating procedures
Monitors Retail Depot shipment monitoring and acts as necessary to ensure contractual regulatory/compliance are adhered throughout all steps
Ensures appropriate data captured to facilitate root cause analysis
Qualification
Required
High School Diploma or GED
At least 2 years of experience in Specialty Pharmacy Operations (call center/customer service work environment or fulfillment work environment)
Must live in either MI, TX, FL, or PA
Preferred
Associate degree in healthcare, business, or related area of study
At least 1 year of experience in escalation resolution and the application of de-escalation techniques
Strong organizational, analytical, interpretive, problem solving, and time management skills
Strong written and verbal communication skills
Strong critical thinking and issue resolution skills
Intermediate skill level in Microsoft Office Suite
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
Company data provided by crunchbase