Miraval Resorts & Spas · 4 days ago
AV Analyst (Part-time)
Lenox, MA
Part-time
Onsite
Entry, Mid Level
2+ years expMiraval Berkshires Resort and Spa is dedicated to enhancing wellness through imagination and authenticity. The part-time AV Analyst will support the technology needs of the property, focusing on local area network support, server-based software installation, and troubleshooting audio-visual issues to ensure optimal guest satisfaction.
FitnessHealth CareLeisureLifestyleSportsTourismTravel
Responsibilities
Local Area Network Support : You are responsible for supporting and maintaining the Local Area Networks (LANs) within the building. This involves ensuring that the network infrastructure is operational and performing optimally
Server-Based Software Installation and Support : You install and provide ongoing support for server-based software applications. This includes configuring, troubleshooting, and ensuring these applications meet the needs of the organization
Server/Product Migration Planning : You develop plans for migrating server-based software or products. This could involve upgrading existing systems or transitioning to new software solutions while minimizing disruptions to operations
Troubleshooting : You are tasked with troubleshooting network and software issues that may arise within the LAN environment. This involves diagnosing problems, identifying root causes, and implementing solutions to ensure minimal downtime
Setup/Maintain Equipment : You are tasked with setup, breakdown, and maintaining the physical Audio-Visual equipment. This includes group setup/breakdown, site visits, and colleague group events. You work with the Sales teams, and External Group Leaders to identify, and build setup packages
Collaborating with Department Heads : You work closely with department heads to address identified issues and trends. This collaboration aims to implement solutions that improve overall guest satisfaction and experience
Daily Inspection of Guest Areas : You conduct regular inspections of guest areas to ensure they meet expected standards of cleanliness, functionality, and service. This proactive approach helps in identifying potential issues before they escalate
Troubleshooting : You are tasked with troubleshooting audio visual issues that may arise within the environment. This involves diagnosing problems, identifying root causes, and implementing solutions to ensure minimal downtime. You will work with a third-party vendor in order to accomplish these tasks
Qualification
Required
A post-secondary school degree/diploma in computer science or hospitality with strong computer skills to ensure running of system. Minimum of 2 years of technical experience in and around Hospitality will be reviewed
Technology proficiency with thorough working knowledge of Hospitality systems such as PMS, POS, Reservation, KeyLock, and Microsoft Suites
Excellent organizational skills with attention to detail
Ability to work with staff in all levels of the hotel to ensure the ultimate guest/colleague satisfaction
Previous experience with PCI SAQD and GDPR comes highly recommended
Working knowledge of Servers, Workstations, Door Locks, Telecom, Imaging Systems, Digital Display Boards, Sharepoint, and Fiber
Professional demeanor, with exceptional verbal, written, and electronic communication skills
Must be flexible with scheduling. Weekends or on-call may be required
Ability to work in an agile environment
2 years of related IT experience
Bachelors/Associate's degree in computer science, MIS, or related field
Preferred
Computer/server hardware/OS experience preferred
Benefits
World class resort
Awarded Fortune’s 100 best companies to work for
Unlimited use of our fitness center, yoga classes, and lectures
Competitive pay
Positions with incentive & bonus packages
Tuition or wellness reimbursement
Employee discounts on all spa services and programming
Discounted and comped rates at Hyatt Hotels
Positions with flexible schedules
Company
Miraval Resorts & Spas
Since 1995, Miraval has offered unique, experiential journeys and personal wellbeing treatments and experiences with locations in Arizona, Massachusetts, Texas and now Saudi Arabia.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-01-18Acquired
Recent News
Family Features
2025-10-21
Business Insider
2025-03-27
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