Equity Bank · 13 hours ago
Application Support Analyst II
Wichita, KS
Full-time
Onsite
Entry Level
2+ years expEquity Bank is a full-service community bank based in Wichita, Kansas. They are seeking an Information Systems Support Analyst II to provide technical support for integrated applications and systems, ensuring optimal uptime and assisting users with technical issues.
BankingFinanceFinancial Services
Responsibilities
Provide support for technical issues and initiatives related to integrated applications and systems, via ticketing system and phone queue
Coordinate issue and support resolutions with users, vendors, and/or internal service groups. Subject matter expert for, and provide administration, management, and support of information systems applications, including continual education and practical learning
Perform periodic updates and installation for information systems
Support integrity of information systems via backups, verifications, BCP and DR testing; use diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services; insure optimal uptime of in-house information systems
Update and write documentation and procedures and provide related training
Administration and management of department intranet pages and documents
Troubleshoot tier 2 issues and coordinate resolution with users and internal service groups
Monitoring and resolution of issues sent via department help desk and CRM; reassignment of tier 2 issues to additional Information Systems staff for resolution
Responsible for the technical administration of all desktop, laptop, and printing resources, including but not limited to setup, configuration, troubleshooting, monitoring, maintenance, and repair
Recommends procurement of new hardware and software to Manager. Identify opportunities for potential changes to environment based on user feedback and report to supervisor
Monitors changes in business needs, making recommendations for changes as appropriate
Assist with application-level user provisioning for new hires, personnel changes, and terminations, as needed
Assist with completion of daily tasks including monitoring and logging, as needed
Following established departmental procedures and checklists, as well as bank policies
Utilization of system analytics and automation within the department
Completion of development project support work as assigned, including merger data conversion support
Assess change requests for risk to production systems, and assure quality, security and compliance requirements are met for supported “systems” and areas
Follow established Information Systems policies and procedures
Follow established internal control policies
Follow established compliance policies, responsibilities including but not limited to Equity Bank
Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
Other duties as assigned by supervisor or department head
Qualification
Required
High school diploma or equivalent
Minimum 2 years IT Support experience
Telephone skills and etiquette
Effective troubleshooting instincts and skills
Previous banking experience strongly recommended
Working knowledge of office practices and procedures
Effective communication, time management, and organization skills
Benefits
Health, Dental & Vision Insurance
Group Life & Long-Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan w/ Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits
Company
Equity Bank
Equity Bank is a commercial bank that offers financial services.
501-1000 employees
H1B Sponsorship
Equity Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Brad Elliott
Chairman Of The Board
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase