Platform Engineer III - Remote - Contract jobs in United States
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Elevate Digital · 3 hours ago

Platform Engineer III - Remote - Contract

positionUnited States
timeContract
remoteRemote
seniorityMid Level
date3+ years exp

Elevate Digital is seeking an Infrastructure Workplace Platform Engineer III to support end-user operating systems and enhance the enterprise printing environment. The role involves managing desktop OS support, contributing to endpoint hygiene, and collaborating with business units to improve service delivery.

Management Consulting

Responsibilities

Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines)
Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledge base upkeep in ServiceNow
Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives
Maintain documentation, runbooks, and KBs
Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors
Support and enhance enterprise print services, including Canon UniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies
Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print‑related incidents
Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements
Create concise presentations, dashboards, and executive-ready summaries
Coordinate with business units for pilot groups, deployment windows, and change communications
Document procedural runbooks and contribute to standard operating procedures

Qualification

MECM (SCCM)Microsoft IntuneWindows 10/11 supportMacOS supportServiceNowExcelPowerPointActive DirectoryGPOAzure ADPowerShellITIL practicesEndpoint EngineeringPrint server administrationCanon uniFLOWLexmark MarkVisionCertifications

Required

3+ years in End User Computing / Workplace / Endpoint Engineering roles
Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting
Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance)
Proficient experience in Windows 10/11 and MacOS support
Outstanding written and verbal communication skills with experience presenting status to management and directors
Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams
Adept at data extraction and manipulation to analyze and report across multiple sources
Strong proficiency with Excel and PowerPoint

Preferred

Solid understanding of Active Directory, GPO, and Azure AD
PowerShell for endpoint automation, reporting, and remediation
Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience
Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling)
Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations
Knowledge of print server administration, printer driver packaging, and secure print workflows
Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102), Jamf, ITIL 4 Foundation, vendor print certifications, or equivalent

Company

Elevate Digital

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Elevate Digital specializes in cloud,digital marketing and data and analystics services.
dateFounded in 2015
location
Cornelius, North Carolina, USA
people-size51-200 employees
web-link
https://elevate-digital.com

Funding

Current Stage
Growth Stage

Leadership Team

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Adam Morgan
CEO / Co-Founder
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Company data provided by crunchbase