Fireline · 11 hours ago
Onboarding and Training Manager
Baltimore, MD
Full-time
Hybrid
Mid, Senior LevelEncore Fire Protection is the East Coast's largest full-service fire protection company, dedicated to providing customized fire protection solutions. The Onboarding and Training Manager will be responsible for delivering the end-to-end sales onboarding experience, designing enablement sessions, and continuously improving the onboarding program to ensure new sales team members are well-prepared and confident in their roles.
Consulting
Responsibilities
Own and deliver the end-to-end sales onboarding experience, running a monthly cohort-based program that includes virtual foundations, in-person sales training, role-based system and process nuances, and the coordination of field ride-alongs
Design and facilitate engaging, high-impact enablement sessions that command a room and build confidence, clarity, and competence in new sellers
Define and reinforce Encore’s sales methodology, including how we qualify, negotiate, create urgency, and close deals across the sales journey
Manage onboarding content and learning paths using Docebo (LMS) and centralized repositories like SharePoint, ensuring materials stay current, accessible, and easy to consume
Build role-based training for tools and systems including DealHub, HubSpot, ServiceTrade, and other platforms critical to the sales process
Partner with Revenue Operations, Sales Leadership, and Product teams to identify skill gaps, performance trends, and opportunities to improve enablement outcomes
Evolve the onboarding program over time by incorporating feedback, measuring impact, and scaling what works
Expand scope over time to include sales manager and leadership enablement as the function matures
Travel approximately 10-15%, including one week per month to run in-person onboarding sessions tentatively slated to be held in Baltimore, Maryland
Qualification
Required
Sales experience and/or sales enablement experience, ideally both. You understand what it takes to sell and how to help others improve their selling skills
A clear understanding of the difference between enablement and training
Strong facilitation skills and executive presence. You can command a room, engage diverse audiences, and make learning stick. Good on your toes, and an effective storyteller
Program management skills with strong attention to detail and the ability to manage multiple initiatives and the details within them without losing momentum
The ability to influence without authority. You earn credibility through expertise, collaboration, and results
A builder's mindset. You think long-term, design scalable processes, and are comfortable rolling up your sleeves
Clear, effective communication skills, both written and verbal, with the ability to tailor your message to different audiences
A curious, adaptable, and accountable mindset. You are comfortable learning a new industry and bringing fresh thinking to established ways of working
Preferred
Experience in a service-based, multi-location, or field-driven business
Exposure to blue-collar or service industries such as HVAC, construction, or facilities
Familiarity with learning management systems like Docebo and content management platforms
Benefits
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
Company
Fireline
Founded in 1947, Fireline is a company committed to excellence in providing professional fire protection equipment and services in the mid-Atlantic regions of Maryland, DC, and Northern Virginia.
Founded in 1947
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-01-16Acquired
Leadership Team
Anna Gavin
Executive Advisor
Recent News
Company data provided by crunchbase