Strategic Staffing Solutions · 1 day ago
Business Process Engineer
San Antonio, TX
Contract
Hybrid
Senior Level
$30/hr - $45/hr
6+ years expStrategic Staffing Solutions is offering a contract opportunity for a Business Process Engineer. This role is responsible for leading, optimizing, and governing complex business processes within a contact center environment, with a strong emphasis on insurance operations. The position involves driving process design, improvement, risk management, and performance optimization while collaborating with various stakeholders.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Own and lead end-to-end business processes, including problem definition, requirements evaluation, process design, testing, and implementation
Analyze process bottlenecks, inefficiencies, and risks; design solutions that improve performance, scalability, and compliance
Develop and implement customer-specific business process strategies aligned with enterprise experience and operational goals
Apply expert-level process knowledge to materially improve operational efficiency, quality, and customer outcomes
Serve as a functional subject matter expert, bringing a practical, end-user-focused perspective to process design
Manage process performance by:
Defining control limits and KPIs
Monitoring outcomes and risks
Communicating deficiencies, improvements, and operational issues to stakeholders
Identify, implement, and maintain controls to mitigate operational, regulatory, and compliance risks
Lead solution development efforts, including business cases, benefit substantiation, and requirements definition
Develop and execute communication plans for customers and internal stakeholders
Ensure strong alignment across stakeholders through proactive engagement and collaboration
Leverage reporting, data, and analytics to measure performance and drive continuous improvement
Evaluate and incorporate emerging technologies to enhance contact center processes, including AI-enabled solutions
Provide mentorship, guidance, and process leadership to team members and business partners
Support planning, research, analysis, and implementation of new or enhanced applications and processes
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies
Qualification
Required
Bachelor's degree OR equivalent experience
(4 additional years of relevant experience may substitute for a degree; 10 years total experience in lieu of a Bachelor's degree)
6+ years of experience in:
Business process execution
Process engineering or optimization
Consulting or operational transformation
Hands-on experience with process mapping and process modeling, including creation and validation of process documentation
Demonstrated experience applying:
Quality management methodologies
Process improvement frameworks
Structured problem-solving techniques
Proven ability to implement and sustain change (change champion)
Experience with process governance standards, controls, and risk management practices
Experience using systems and tools to collect, analyze, and interpret operational data
Experience with contact center technologies, including digital and omnichannel platforms used to manage and optimize customer interactions
Preferred
Bachelor's degree or higher
Experience in insurance environments, particularly claims operations (any line of business)
Leadership experience
Familiarity with contact center AI technologies (e.g., conversational AI, speech analytics, automation tools)
Experience with Lean, Business Process Management (BPM), or similar methodologies
Lean Six Sigma certification
Insurance designations (e.g., AIC, CPCU, AIS)
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
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