Subtext · 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expSubtext is seeking a Customer Success Manager to support their Customer Success team by ensuring smooth onboarding and operational excellence for clients. The role involves managing customer onboarding, compliance verification, and providing ongoing operational support to ensure a successful experience for all clients.
Information TechnologyInternetSocial MediaSoftware
Responsibilities
Manage end-to-end onboarding for new customers, including 10DLC registration, compliance verification, and technical setup
Ensure all customer campaigns meet carrier compliance requirements and maintain proper 10DLC registration status
Serve as the primary point of contact for day-to-day operational support and troubleshooting across our full client portfolio
Process campaign setup requests, including content approval workflows and technical configurations
Generate standard campaign reports and performance dashboards for customers
Manage campaign recaps and routine customer check-ins to ensure satisfaction and reduce churn
Create and maintain customer-facing documentation, setup guides, and onboarding materials
Track and monitor customer health metrics
Coordinate cross-functionally with product and dev teams to resolve customer issues
Document customer feedback and common issues to help inform product improvements
Qualification
Required
2+ years in a customer-facing, operations, or support role
You're detail-oriented, organized, and customer-obsessed
Comfortable working independently and following established processes
Strong written and verbal communication skills
You thrive on execution and getting things done efficiently
Ability to learn technical systems quickly and explain them clearly to customers
Comfortable presenting to and onboarding senior executives and stakeholders across client organizations
Comfortable managing multiple ongoing projects and priorities
Preferred
Experience with compliance, carrier regulations, or SMS/messaging platforms is a plus
Comfortable working in spreadsheets and tracking data (Excel/Google Sheets)
Familiarity with CRM platforms (Salesforce, HubSpot, etc.)
Experience creating and upkeep customer-facing documentation or training materials
Basic understanding of APIs, webhooks, or technical integrations is a plus
Prior experience in a B2B SaaS environment is preferred but not required
Company
Subtext
Text Communication Platform
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Donoghue
Co-founder | CEO
Recent News
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