The Broadmoor · 20 hours ago
Host/Hostess Guest Service
Colorado Springs, CO
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrThe Broadmoor is committed to creating a culture of family and community while providing a genuine, unforgettable experience for guests. The Host/Hostess in Guest Services will coordinate front of the hotel operations, ensuring excellent service by assisting guests, managing activities at the Guest Services desk, and supporting various departments.
Lifestyle
Responsibilities
Smile and welcome guests with a positive attitude that supports the philosophy of The Broadmoor Hotel
Keep consistent records of the activities taking place at the Guest Services desk
Greet Guests checking-in, in the absence of a Bell Attendant
Direct Bell Attendant activities, including fronts, lasts, room moves etc
Assist Bell staff in handling and storing luggage
Answer guest questions accurately. Possess an ample knowledge of the Hotel and surroundings
Answer phones using proper phone etiquette and promptly
Assist Supervisors with varied tasks associated with the Department, including bag drops/pulls, transportation and deliveries
Coordinates deliveries to guest’s rooms or other Departments when necessary
Maintain a neat area and a well-stocked Bell Desk
Make dining reservations for on property restaurants and provide directions as needed
Proficient utilizing of the computer to find and use guest/Hotel information
Attend daily pre-shift meetings
Maintain confidentiality of any guest information
Greet and assist guests as a Door Host/Hostess
Check out with supervisor at end of shift
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Other duties as assigned
Qualification
Required
High school diploma or General Education Degree (GED); or related experience and/or training. Equivalent combination of education and experience will be considered
Ideal candidate will have previous experience with providing exceptional customer service
Any employee driving a Broadmoor vehicle must be 18 years or older
The employee is occasionally required to lift/pull/push up to 100 pounds
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Preferred
Valid Drivers License preferred
Benefits
Health & Dental
401k
Local discounts
Company
The Broadmoor
Broadmoor exceeds expectations for Forbes Five Star and AAA Five Diamond luxury.
Founded in 1918
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Damioli
President and CEO
Recent News
2024-11-24
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