Oak Street Health, part of CVS Health · 10 hours ago
Practice Manager
Harrisburg, PA
Full-time
Onsite
Mid, Senior Level
$47K/yr - $102K/yr
2+ years expOak Street Health, part of CVS Health, is dedicated to creating a more connected and compassionate health experience. The Associate Practice Manager will lead and manage operations at a primary care clinic, ensuring smooth daily operations, supervising staff, and driving patient satisfaction and clinical outcomes.
Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care
No H1B
Responsibilities
Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times
Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
Ensure our patient scheduling processes are executed efficiently
Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours
Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center
Other duties as assigned
Qualification
Required
2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Preferred
Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Experience with Google Suite
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
Oak Street Health, part of CVS Health
Oak Street Health is a network of value-based primary care centers serving older adults on Medicare.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$405.33M2023-02-08Acquired
2022-11-16Post Ipo Debt· $300M
2020-08-06IPO
Leadership Team
Sarah Bild
Vice President, Marketing and Brand
Justin Hunt
Senior Medical Director, Behavioral Health
Recent News
2026-01-13
2025-11-29
2025-11-15
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