Retail Customer Service Rep Lead jobs in United States
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Molson Coors Beverage Company · 12 hours ago

Retail Customer Service Rep Lead

Molson Coors Beverage Company is transforming the beverage industry and is seeking a Retail Customer Service Lead to ensure an excellent shopping experience at the Coors Brewery gift shop. The role involves providing high-level customer service, maintaining store appearance, and supporting e-commerce operations while overseeing daily operations and assisting in training new hires.

Craft BeerFood and BeverageFood ProcessingMarketingSupply Chain Management
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H1B Sponsor Likelynote

Responsibilities

Provide excellent customer service by way of solid product knowledge of branded merchandise
Operating the cash register accurately
Maintain the cleanliness and visual appearance of the store/displays
Support our e-commerce operation. Picking/Packing
Assist with outside sales events
Heavily assists with Coordinator roles to develop and provide back-up assistance
Maintain store standards through accurate ticketing, stocking of merchandise, and completion of receivers
Assist in the placement and organization of merchandise on the sales floor and in stockroom
Assist with physical inventory counts
Loss prevention through accurate use of the cash register
Assist with high level opening and closing procedures
Ensure safe and proper evacuation of visitors and employees
Assist with the training and onboarding of new hires
Honest and open communication
Provide feedback and solutions to gaps in processes and procedures

Qualification

Customer serviceProduct knowledgeCash register operationE-commerce supportLeadership experienceCommunicationTeam collaborationAdaptability

Required

High School Diploma or equivalent
Previous customer service experience
Demonstrate personal leadership by taking ownership of accountabilities
Demonstrating integrity and adaptability
Maintaining a positive attitude
Self-motivator
Weekend availability
Lift up to 40 lbs

Preferred

Previous leadership experience

Benefits

Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!

Company

Molson Coors Beverage Company

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From Coors Light, Miller Lite, Molson Canadian, Carling and Staropramen to Coors Banquet, Blue Moon Belgian White, Leinenkugel’s Summer Shandy, Vizzy, Creemore Springs and more, our 16,000+ employees across the globe make and market many of the most beloved beverage brands in the world.

H1B Sponsorship

Molson Coors Beverage Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (17)
2022 (10)
2021 (8)
2020 (12)

Funding

Current Stage
Public Company
Total Funding
$2.87B
2024-05-22Post Ipo Debt· $865.97M
2023-06-26Post Ipo Debt· $2B
1979-10-19IPO

Leadership Team

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Rahul Goyal
President & CEO
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Tracey Joubert
Global Chief Financial Officer
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Company data provided by crunchbase