Locality Streaming · 17 hours ago
Client Success Manager - NYC or ATL
New York, NY
Full-time
Onsite
Mid Level
$60K/yr - $85K/yr
3+ years expLocality Streaming is a company focused on delivering exceptional customer experiences, and they are seeking a Client Success Manager to ensure customer satisfaction and loyalty. This role involves managing client relationships, overseeing campaign execution, and identifying growth opportunities to enhance client outcomes.
Ad NetworkAdvertisingMobile
Responsibilities
Serve as the dedicated post-sales contact for clients, ensuring seamless onboarding, adoption, and ongoing support
Build deep, consultative relationships with clients by understanding business priorities, KPIs, and success measures
Act as the go-to resource for clients, supporting campaign launches, execution, and optimization
Anticipate client needs, address challenges before they arise, and position Locality as a trusted partner
Coordinate between departments to strategically respond to RFPs, ensuring proposals align with client and partner objectives
Manage and oversee campaign execution with Ad Operations, Trading, Planning & Campaign Excellence, and other service teams
Conduct quality control checks across pre- and post-sales environments to ensure accuracy and delivery
Proactively identify upsell and cross-sell opportunities, collaborating with Sales and Channel Partner Managers to advance proposals
Support QBRs and performance reviews by working with Account Executives to prepare insights, reports, and strategic recommendations to show ROI and value delivered
Monitor client health, satisfaction, and engagement metrics; escalate risks and mitigate churn
Provide campaign insights, optimization recommendations, and best practices to drive client outcomes
Meet or exceed growth targets through renewal and expansion efforts and ensure clients realize measurable value from Locality’s products
Maintain accuracy of CRM data and other systems together with your Account Executive counterpart for forecasting, order management, and reporting
Partner with Analytics to deliver and analyze campaign reports that highlight ROI, optimizations, and future opportunities
Serve as the primary escalation point for advertiser or partner issues, coordinating timely resolution
Qualification
Required
3-5 years' experience in digital media, customer success, account management, or advertising; channel sales/partner management experience a plus
Bachelor's degree in marketing, business, advertising, or related field preferred
Knowledge of OTT/CTV platforms, digital advertising strategies, and performance measurement
Strong relationship-building skills with the ability to influence senior client stakeholders
Documented record of achieving growth or retention goals in a media/advertising role
Analytical mindset with ability to interpret campaign data and provide insights
Benefits
Health care benefits
Retirement benefits
Paid days off
Company
Locality Streaming
Locality is the industry’s preeminent local television solutions provider, committed to addressing the evolving needs of advertisers by unlocking the power of local and driving dollars to the local video marketplace.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony J. Greene
Vice President, Publisher Partnerships
Andrew Wells
Channel Partner Manager
Company data provided by crunchbase