1-800 Hansons, LLC · 18 hours ago
Inside Sales Representative (Call Center)
Troy, MI
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years exp1-800 Hansons, LLC is a top ranked home improvement company that is continuously growing and expanding. They are looking for an Inside Sales Representative in their Call Center to qualify leads and enhance the customer experience through effective communication and professionalism.
Building MaintenanceBuilding MaterialConstructionService Industry
Responsibilities
Provide outstanding customer experience when answering inbound & outbound calls to qualify and schedule appointments for product presentations
Delight our customers by building rapport with them to enhance overall customer experience
Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions
Determine customer needs and provide assurance and solutions to those needs
Utilize internal business tools and applications to effectively assist customer inquiries
Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system
Support sales representatives via phone & email, as needed
Present professionalism always; whether on the phone with a prospective customer or awaiting a call
Must be able to work in a team environment, communicate with other agents and promote a positive work ethic
Complete other duties and special projects as assigned
Qualification
Required
High School diploma or GED
Minimum of one (1) years of professional work experience
Customer service or call center experience
Basic computer skills, including familiarity with MS Office
Problem solving
Excellent communication skills as well as great organizational skills
Able to multi-task
Must be able to work independently as well as part of a team
Must be able to remain sitting in a stationary position for prolonged periods
Requires the ability to move about inside the office
Must be able to move items weighing up to 25 pounds
Must be able to communicate effectively with staff, customers, vendors, and the public
Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer
Benefits
Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90 days of employment
Paid Time Off (with rollover of unused hours yearly)
Referral bonuses earning up to $1,500/referral
Customer referral bonus of $500/customer scheduled for install
Employee as well as Friends & Family Discounts
Committees to join such as Fun Committee and Well-Being Committee
Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
Company
1-800 Hansons, LLC
At 1-800-HANSONS, we pride ourselves on presenting the best quality replacement windows, siding, roofing, gutters, gutter guards and bathtubs & showers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-22Acquired
Leadership Team
Brian Elias
Board Member and Former CEO
Joe Stackhouse
Chief Executive Officer
Recent News
Company data provided by crunchbase