ClearStar, Inc. · 2 days ago
Drug and Occupational Health Results Manager
United States
Full-time
Remote
Senior Level
5+ years expClearStar, Inc. is a leader in providing employment intelligence through background and medical screening. They are seeking a Drug and Occupational Health Results Manager to ensure accurate delivery of drug screens and medical reports, oversee result review and interpretation, and maintain compliance with regulatory requirements.
Human Resources
Responsibilities
Lead accurate review, interpretation, and reporting of drug screens, clinical results, and occupational health outcomes in compliance with regulatory requirements, internal policies, and contractual standards
Establish and maintain clear, defined workflows and Standard Operating Procedures (SOPs) that ensure consistency, quality, and timely task completion aligned with internal and customer-facing Service Level Agreements (SLAs)
Partner with Medical Review Officers (MROs) to facilitate timely review of non-negative drug results and ensure adherence to established timelines
Collaborate cross functionally to support customer retention, meet turnaround goals, and uphold service quality expectations
Conduct regular audits of MRO processes and resulting procedures to ensure compliance with quality standards and applicable regulatory requirements
Monitor, track, and analyze key performance indicators (accuracy, turnaround time, compliance, customer satisfaction) and recommend operational improvements based on data insights
Manage team performance through one-on-one meetings, performance goal setting, feedback, coaching, and career development support
Identify and resolve operational bottlenecks, streamline procedures, and drive continuous improvement to reduce errors and expedite results delivery
Serve as a subject matter expert for internal stakeholders and external customers on result interpretation, reporting obligations, and compliance questions
Qualification
Required
5 or more years of progressive experience in occupational health services, drug testing program administration, or similar regulated environments
Demonstrated ability to lead and supervise teams, and work collaboratively with cross-functional partners in a remote environment
Strong knowledge of regulatory requirements and clinical result interpretation
Knowledgeable of Federal and State drug testing regulations
Proficiency with result management systems, data reporting tools, and performance metrics
Clear, effective communication skills with strong analytical and problem-solving ability
Professional service orientation with a commitment to quality and compliance
A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection
Preferred
Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task
Benefits
Paid healthcare and life insurance premiums
Low-cost dental and vision insurance
Company-paid basic life insurance
Company-paid Short-Term Disability policy
Employee assistance program
401(k) matching up to 4%
Time off
9 company paid holidays
2 additional days of paid time off for volunteer activities
Company
ClearStar, Inc.
ClearStar, Inc. is a leading Human Resources (HR) technology company specializing in background, drug, and health screening services for employment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chad Parodi
Chief Executive Officer
Dave Morgan
Chief Financial Officer
Company data provided by crunchbase