Cool Today - Cooling, Plumbing, Electrical · 1 day ago
Plumbing Service Manager - Sarasota
Sarasota, FL, US
Full-time
Onsite
Senior Level
5+ years expCool Today is Florida’s premier heating and cooling company, and they are seeking an experienced Trade Plumbing Service Manager to join their team. This role involves managing daily field operations, employee training, and ensuring outstanding service to customers while driving sales and maintaining operational excellence.
ConstructionHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Develop a culture of performance excellence to encourage employment growth
Drive the plumbing department sales through training and development of the field technicians
Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
Must address escalated customer issues and ensure effective and long-term problem resolution
Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
Coach service technicians on how to increase average ticket, closing rate, and monthly truck revenue
Provide a constant flow of product and sales training
Promote lead generation
Monitor and control call backs and warranties
Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Qualification
Required
Experience and knowledge in Residential Service is a MUST!
At least 5 years of Plumbing experience, 3 years minimum managing plumbing team
An in-depth knowledge of plumbing systems
Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
Ability to build business in the private sector, as well as the public sector
Experience and knowledge of Plumbing and Process systems for residential and commercial dwellings
Have an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costs
Positive energy and enthusiasm to drive sales and company growth
Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
Benefits
Annualized Bonus Plan
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EAP, Legal Services and Identity Theft
Continuous Training for your Professional Development
Company
Cool Today - Cooling, Plumbing, Electrical
Cool Today is the home of the LIFETIME WARRANTY.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Brando, MBA
Chief Financial Officer
Company data provided by crunchbase