Xcel Energy · 17 hours ago
Systems/Business Analyst (contract)
Twin Cities Area
Contract
Onsite
Mid Level
$60/hr - $80/hrXcel Energy is seeking a Systems Business Analyst focused on the ServiceNow platform. The role involves gathering requirements, supporting service management processes, and ensuring effective communication between business stakeholders and IT teams.
Electrical DistributionEnergyNatural Resources
Responsibilities
Partner closely with business stakeholders, customers, and service management teams to understand business needs and priorities
Act as the primary liaison between business users and IT teams
Represent business requirements during intake, prioritization, and delivery discussions
Lead requirements gathering through interviews, workshops, and intake requests
Analyze current-state processes, identify gaps, and define future-state capabilities
Translate business needs into clear, documented ServiceNow and service management requirements
Prepare functional specifications, workflows, and supporting documentation
Support demand intake, incident management, and service request workflows
Work closely with ServiceNow delivery teams to ensure accurate implementation of requirements
Apply ITIL best practices to service management processes
Assist with interface and integration problem solving
Participate in or lead delivery lifecycle activities including requirements, design, testing, implementation, and post–go-live support
Facilitate meetings, ceremonies, and working sessions
Provide demos, solution artifacts, and process documentation
Validate solutions meet business and operational needs
Monitor solution and process performance after implementation
Identify risks, issues, and opportunities for continuous improvement
Partner with support teams to prevent service disruption and improve system health
Maintain up-to-date knowledge of ServiceNow capabilities, ITIL practices, and service management trends
Contribute to continuous improvement of BA and solution delivery practices
Qualification
Required
Experience as a Business Analyst, Systems Analyst, or similar role in an IT environment
Hands-on experience with the ServiceNow platform
Working knowledge of ITIL foundations and IT service management
Strong requirements gathering, analysis, and documentation skills
Proven ability to communicate effectively with both technical and non-technical stakeholders
Preferred
ServiceNow and/or ITIL certification(s)
Experience with service management, incident management, or request fulfillment
Project management experience (PMP a plus, not required)
Experience supporting multiple departments or enterprise-scale environments
Company
Xcel Energy
Xcel Energy is an electric and natural gas energy company that offers a portfolio of energy-related products and services to customers.
Founded in 1909
10001+ employees
H1B Sponsorship
Xcel Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (6)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
US Department of EnergyBreakthrough Energy Ventures
2024-11-04Post Ipo Equity· $1.2B
2023-10-18Grant· $100M
2023-09-22Grant· $70M
Leadership Team
Robert Frenzel
Chairman, President and CEO
Tim Peterson
CIO/CTO
Recent News
2026-01-22
2026-01-17
2026-01-16
Company data provided by crunchbase